Job Description

Job description:
Position Overview
We are hiring motivated professionals for our International BPO operations focusing on outbound calling for global clients. This role involves high-volume English calling to international markets (US/UK), lead generation, customer support, and sales conversions in a fast-paced 24/7 environment.
Key Responsibilities

• Execute 100+ outbound calls daily to generate leads, set appointments, and close sales.

• Handle international customer inquiries, upsell products/services, and resolve issues via phone.

• Accurately log all calls, outcomes, and follow-ups in CRM systems (e.g., Zoho CRM, Salesforce).

• Achieve daily/weekly targets for calls, conversions, and quality scores.

• Participate in team huddles, script reviews, and process training sessions.

• Work in rotational shifts, including night shifts to align with international time zones.

Requirements
Required Qualifications

• Graduate (any stream); 0-2 years in BPO/call center/international voice process preferred.

• Fluency in English (neutral accent, excellent spoken/written skills mandatory for US/UK markets).

• Basic computer skills (MS Office, CRM tools); typing speed 30+ WPM.

• Willingness to work 9-hour shifts including weekends/nights with 5 days working.

• Age 18-30 years; immediate joiners preferred.

Preferred Skills

• Strong persuasion, objection-handling, and active listening abilities.

• Resilience under pressure, positive attitude, and target-oriented mindset.

• Familiarity with international calling etiquette and cultural nuances

Benefits
Job Types: Full-time, Permanent
Benefits:

• Health insurance

• Paid sick time

Work Location: In person

Skills Required