: MBA with 5-8 years in Operations / Delivery Assurance
Industry
: Emergency Medical Services / Healthcare Operations
Key Responsibilities:
- Ensure 24x7 alert handling & emergency support - Drive improvement in TAT, SLA, and SOPs -Lead escalation & issue resolution across client and internal teams - Manage on boarding, vendor relations, and hospital network coordination - Drive training programs, quality audits, and operational excellence - Strategic planning for SLAs, team KPIs, and service delivery
Skills & Must-Haves:
- Strong team and vendor management skills - Experience in emergency or healthcare operations - Excellent problem-solving & documentation skills - High accountability and proactive mind-set
Functions:
- Emergency Management - Customer Management - On boarding Process Management - Onsite Execution - Vendor Execution - Hospital Network - Team Management
Job Type: Full-time
Pay: ?1,000,000.00 - ?1,400,000.00 per year
Work Location: In person
Expected Start Date: 04/08/2025
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