Job Description

Role Overview

We are looking for energetic, confident, and field-oriented professionals to support Delivery Associate hiring and hub operations in Kolkata.

This role combines on-ground recruitment, delivery partner management, and daily hub operations. You will be responsible for building a steady pipeline of Delivery Associates, ensuring smooth onboarding, managing day-to-day delivery operations, and supporting customer and local business requirements.

This role is ideal for candidates who want to grow in the logistics and last-mile delivery industry and are comfortable working extensively in the field.

Salary: 15,000- 18,000 (based on interview and experience)

Key Responsibilities

1. Delivery Associate Hiring & Field Sourcing

Approach potential candidates and explain job roles, shifts, and earning opportunities. Collect candidate details and maintain an updated lead database. Meet weekly and monthly lead generation and hiring targets.
2. Calling, Follow-Up & Onboarding

Call interested candidates to explain job responsibilities and onboarding steps. Inform candidates about documentation requirements and onboarding schedules. Coordinate weekly onboarding sessions and ensure timely joining. Work with the internal team for ID creation, app setup, and deployment.
3. Delivery Partner Management

Hire, train, and guide Delivery Associates on app usage and operational processes. Resolve delivery partner issues and keep them motivated and active. Ensure sufficient rider availability based on daily and monthly demand.
4. Hub & Delivery Operations

Manage daily hub activities such as rider attendance, shift planning, and delivery allocation. Ensure orders are picked up and delivered on time. Monitor performance using dashboards and suggest operational improvements. Maintain accuracy in delivery data and reports.
5. Customer & Stakeholder Support

Handle customer calls and complaints related to deliveries. Coordinate with internal teams to resolve escalations. Build and maintain good relationships with local shops and small businesses. Support local sales and promotional activities when required.
6. Reporting & Targets

Submit daily reports covering: Candidates approached Leads generated Calls made Delivery Associates onboarded Support the team in achieving monthly hiring and operational targets.
Required Skills & Qualifications

Education

Minimum Class 10 / Class 12 Graduation preferred but not mandatory
Language Skills

Must speak Bengali and Hindi Basic English preferred
Skills

Strong communication and follow-up discipline Comfortable with extensive field work across Kolkata Basic knowledge of smartphones and apps Basic understanding of Google Sheets or MS Excel Ability to manage people and handle multiple tasks Target-driven and result-oriented mindset
Experience (Preferred, Not Mandatory)

2-3 years in logistics, delivery platforms, customer service, or field sales Prior experience hiring or managing delivery partners is a plus
Personality Traits

Energetic, confident, and responsible Willing to take ownership and work independently on the ground Professional, reliable, and a team player
What You'll Get

Fast career growth opportunities within hiring and operations teams Hands-on experience in a growing logistics company
Join Zorrro Deliveries and help build a strong delivery network while shaping the future of last-mile logistics in Kolkata.

Job Type: Full-time

Pay: ₹15,000.00 - ₹18,000.00 per month

Work Location: In person