Job Description

We are seeking a permanent full-time position as Delivery Analyst who will work closely with the company\xe2\x80\x99s Service Delivery Leadership group, Customer Relationship Directors, and Payroll Administration, supporting customers for Level 1 and Level 2 payroll-related activities. You\xe2\x80\x99ll work with our payroll tax and benefit administration groups, processing data requests from our ASO clients. This is an excellent opportunity for an ambitious, high-energy individual to be on the front line, connecting with customers and driving high customer satisfaction.

The ideal candidate will have customer support experience with HCM or HRIS systems, including time and attendance software and hardware.

Responsibilities:

• Diagnose payroll-related cases that cannot be resolved by Level 1 support. Interact with customers to understand issues in accordance with EPAY\xe2\x80\x99s HCM platform and resolve the cases in a timely fashion, driving high customer satisfaction.
• Uploading and auditing timekeeping records for compliance with established standards, maintaining time and attendance records, entering new hires into the payroll system, posting changes in pay and tax status, and other miscellaneous charges related to client payroll.
• Computing wage and overtime payments, calculating and recording payroll deductions, processing requests for paycheck advances, and processing terminations.
• Balancing and controlling earnings and deduction totals, calculating and preparing general ledger entries, inspecting automated system output such as registers and standard reports, determining and correcting out-of-balance conditions
• Adjust customers\xe2\x80\x99 system setup according to new customer requirements or plan changes.
• Adhere to the SOPs and set protocols driving the department\xe2\x80\x99s matrices and maintain the contractual service level agreements for EPAY customers.
• Ensure excellent incident management skills while documenting all customers\xe2\x80\x99 transactions in our CRM application (Salesforce).
• Identify and analyze specific payroll trends for our customers and suggest best practices from a compliance standpoint.
• Understand customers\xe2\x80\x99 training requirements and work with EPAY\xe2\x80\x99s implementation team and a group of certified trainers.

Qualifications:

• 1-3 years of customer support experience in HRIS systems, including payroll and time & attendance
• Should have prior experience handling US, Canada, and UK-based customers.
• Strong customer-facing skills, including verbal and written communication
• Ability to work under pressure while resolving critical issues and communicating action plans to the customer as required
• Bachelor of Science, commerce, or Bachelor of Arts degree from an accredited four-year institution

Desired Qualifications:

• Applicants having a notice period of one month or less would be preferred.

PrismHR is a fast-paced SaaS company which provides customers with a cloud-based payroll process software application. PrismHR also provides professional services including system implementation consulting, custom configurations, and training. Lastly, via the Company\xe2\x80\x99s Marketplace platform customers and end users access other human resources and employee benefits applications from PrismHR\xe2\x80\x99s Marketplace Partners.

Diversity, Equity and Inclusion Program/Affirmative Action Plan:
We have transformed our company into an inclusive environment where individuals are valued for their talents and empowered to reach their fullest potential. At PrismHR, we strive to continually lead with our values and beliefs that enable our employees to develop their potential, bring their full self to work, and engage in a world of inclusion.

Ensuring an inclusive environment for our employees is an integral part of the PrismHR culture. We aren\'t just checking a box, we are truly committed to creating a workplace that celebrates the diversity of our employees and fosters a sense of belonging for everyone. This is essential to our success. We are dedicated to building a diverse, inclusive, and authentic workplace, so if you\xe2\x80\x99re excited about our roles but your past experience doesn\xe2\x80\x99t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for these open roles or other open roles. We particularly encourage applicants from traditionally under-represented groups as we seek to increase the diversity of our workforce and provide fair opportunities for all.

As a proud Equal Opportunity and Affirmative Action Employer, PrismHR encourages talent from all backgrounds to join our team. Employment decisions are based on an individual\xe2\x80\x99s qualifications as they relate to the job under consideration. The Company\xe2\x80\x99s policy prohibits unlawful discrimination based on sex (which includes pregnancy, childbirth, breastfeeding, or related medical conditions, the actual sex of the individual, or the gender identity or gender expression), race, color, religion, including religious dress practices and religious grooming practices, sexual orientation, national origin, ancestry, citizenship, marital status, familial status, age, physical disability, mental disability, medical condition, genetic information, protected veteran or military status, or any other consideration made unlawful by federal, state or local laws, ordinances, or regulations.

The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company and prohibits unlawful discrimination by any employee of the Company, including supervisors and co-workers.

Privacy Policy: For information about how we collect and use your personal information, please see our privacy statement available at https://www.prismhr.com/about/privacy-policy.

PrismHR provides reasonable accommodation for qualified individuals with disabilities and disabled veterans in job application procedures. If you have any difficulty using our online system and you need a reasonable accommodation due to a disability, you may use the following alternative email address to contact us about your interest in employment at PrismHR: taglobal@prismhr.com. Please indicate in the subject line of your email that you are requesting accommodation. Only candidates being considered for a position who require an accommodation will receive a follow-up response.

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