Job Description

EliteNorth Zone
Posted On
12 Nov 2025
End Date
30 Jan 2026
Required Experience
8 - 12 Years



Basic Section
New Job Title


-


No. Of Openings


5


BAND


Band 2


Grade


Level 4


Designation


Associate Manager


Campus/Non Campus


-


Employment Type


-


Requisition Type


New


Employee Category


-


TAT


60


Closing Date


30 Jan 2026


Organisational
Company


Matrimony.Com


Business Unit


MM-Elite


Department


Elite


Sub Department


Service


Country


India


Region


North Zone


State


Delhi


City


Delhi


Working Location


Mathura Road


Industry


-


Functional Area


-


Role


-




Skills
Skill


GOOD COMMUINCATION


Minimum Qualification


No data available

JOB DESCRIPTION

Job Code

Elite Services

Band : 2

Level: 4

Designation Title

Associate Manager

Reporting to

State Head - Assisted Services

Location

Delhi

Key Responsibilities

Leading a team of 10 - 20 Relationship Managers Handling the escalations of the team Training the new joiners Maintaining the tracker Coordinating with State Head for client servicing standards Work closely with RM's and maintain good rapport and help them with suitable profiles. Monitor and regularize the performance of Relationship Managers Help the Relationship Managers build a strong rapport with the clients Get in touch with clients every now and then and ensure that their requirements are being addressed and also to learn the changing

mindset of the clients


Deliver quality service to paid members counted amongst the cream of the society, help Relationship Managers to make Success Stories

Skills & Competencies

Excellent command over English language, fluency in the regional language, pro-activeness, listening skills, service orientation, Integrity Excellent Supervisory Skills Should be ready to take the Initiative Drive for results Persuasion Skills Excellent Interpersonal Skills Strong Business Acumen Relationship building and management. Being a good listener

Eligibility

Graduate Must have completed 18 months of service with the Company Should have at least 5+ years of experience in a customer facing/service and/or Sales role No disciplinary action/ PDP in the last 6 months of service * Not less than "C" or "Meets Expectation" performance rating in the recent appraisal cycle