Job Description

Amex GBT is a place where colleagues find inspiration in travel as a force for good and through their work can make an impact on our industry. Were here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.The Dedicated Account Representative is encouraged to exhibit skills in the following areas:What Youll do on a Typical Day:-

• Effectively implement multi- work stream engagements, priorities client requests and work objectives demonstrating appropriate project management methodologies and tools such as project plans and issue logs.
• Experience in applying change management techniques to drive balanced engagement impact and ROI
• Builds deliverables within established engagement scope, quality standards and time frames.
• Continual analysis of monthly reporting to highlight opportunities with focus on policy adherence
• Outstanding social skills, listening ability and written presentation skills.
• Ability to deal with ambiguity and present/discuss work results in a compelling manner.
• Builds strong working relationships with all key stakeholders.
• Demonstrates American Express and available industry tools and solutions to develop outstanding deliverables and standard processes
• BAR Updates, OBT Updates, SFDC Management & Raising cases etc.
• Customer Service point of contact agency, airline, hotel, car rental bookings, car service outside of India
• Local hotel support cultivate local relationships on behalf of BlackRock
• Onboarding support of new employees
• Point of contact for GAIN / Travel arrangers/admins

What Were looking for:

• Minimum 4 years of experience and consistent record in the air travel industry or relevant field, showing skill in data analysis and a deep understanding of factors that impact travel decisions, such as Advance Purchase, hotel adoption, online usage, and sourcing strategies.
• Strong analytical skills; ability to analyze complex data sets evaluate alternatives and develop insights and recommended client solutions.
• Strong communication skills that should include internal and external presentation development and delivery.
• Strong client service orientation.
• Ability to interact efficiently with people at all levels within a team or client organization
• Deep knowledge of the Market Landscape
• Support the Global Program No local practices
• Great communication skills verbal/written.
• 100% in office, no virtual.

Location Gurgaon, IndiaThe #TeamGBT ExperienceWork and life: Find your happy medium at Amex GBT.Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.And much more!All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the .What if I dont meet every requirement? If youre passionate about our mission and believe youd be a phenomenal addition to our team, dont worry about checking every box;" please apply anyway. You may be exactly the person were looking for!

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