Support new initiatives and demonstrate capability to manage and lead continuous improvement projects
Lead, coach and develop employees, ensuring a high level of employee commitment and capability through focused collection routines
Be accountable for managing team efficiencies, ensuring efficiency targets are met
Be responsible for team results, as measured through established quality service standards
Manage 10-15 direct reports by providing superior leadership and guidance related to collection activities
Be a referral point for all Early Collections Low Risk staff and monitor quality trends by ensuring issues and escalations are addressed and the appropriate action is taken in a timely manner
Assist with constructing an effective credit control management framework
Allocates work assignments and establishes KPI and performance standards, metrics
Evaluates the quality, quantity of the individual/ team metrics on work being performed
Evaluates / assesses team member performance on a periodic and annual (PMR) basis
Job Type: Full-time
Job Type: Full-time
Pay: ₹14,625.95 - ₹27,117.45 per month
Work Location: In person
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