to join our team. The role involves contacting customers with overdue payments, negotiating repayment plans, and ensuring timely recovery while maintaining professionalism and compliance with company policies and applicable laws.
Key Responsibilities
Contacting Debtors:
Make outbound calls to customers with outstanding debts and follow up on payment status.
Negotiating Payment Plans:
Discuss and agree on repayment terms, including structured or partial payments.
Customer Handling:
Address inquiries, resolve discrepancies, and handle complaints with patience and professionalism.
Documentation & Reporting:
Maintain accurate call logs, update customer information in the database, and prepare regular collection reports.
Compliance:
Ensure all recovery activities are in line with company policies and relevant debt collection regulations.
Escalations:
Report problematic accounts or difficult debtors to senior officials for further action.
Required Skills & Competencies
1-2 years of prior experience in
debt recovery / collection calling
.
Proven track record of meeting recovery targets will be an advantage.
Strong verbal and written
communication skills
.
Good
negotiation skills
with the ability to persuade and resolve.
Customer service orientation
with patience, empathy, and professionalism.
Problem-solving ability
to manage disputes and find workable repayment solutions.
Basic computer proficiency
for using recovery tools and updating databases.
Knowledge of debt collection laws
and ethical practices.
How to Apply
Fill out the form here: https://forms.gle/KtNvFzNLp1FeRSK48
For Queries: +91-9667517818 | team@recruitinggenie.in
Job Type: Full-time
Pay: ₹20,000.00 - ₹25,000.00 per month
Application Question(s):
Do you have 1 year or more exp. in deb recovery calling?
Are you able to commute at sector 62, Noida location?
Language:
Hindi (Required)
English (Required)
Work Location: In person
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