Job Description

Job Requirements
About the Role
The Collection Manager is responsible for planning, organizing, directing, and overseeing the activities of the collections department. This includes managing the agencies associated with the company within the assigned territory. The role focuses on optimizing the efficiency of EMI recovery from customers while ensuring adherence to all bank guidelines. The Collection Manager contributes to the broader organizational objectives of the bank through effective debt management.
Key Responsibilities
Primary Responsibilities

• Manage and undertake the collections process for assigned debts.
• Regularly track the portfolio for specific buckets within the assigned area.
• Monitor and control delinquency by bucket and Days Past Due (DPD), with a focus on non-starters.
• Allocate and achieve collection targets through agencies and in-house teams.
• Follow up regularly with defaulting customers.
• Ensure adherence to collection processes and legal guidelines.
• Trace absconded default customers and initiate recovery procedures.
• Recommend legal actions for non-recoverable cases and follow up with the legal team for case closures.
• Maintain administrative data related to collections, including delinquent account history and MIS reports.
• Review collection feedback on a daily, weekly, and monthly basis.

Secondary Responsibilities

• Recommend process changes to improve service efficiency and quality.
• Suggest improvements to processes and policies across the Retail Banking business to enhance operational efficiency and customer service.

What We Are Looking For
Education

• Graduate - Any discipline
• Postgraduate - Any discipline

Experience

• Minimum of 2 years of experience in collections.

Skills and Attributes

• Strong understanding of collection processes and legal compliance.
• Ability to manage teams and external agencies effectively.
• Excellent communication and follow-up skills.
• Proficiency in maintaining MIS reports and analyzing collection feedback.
• Problem-solving skills and ability to recommend process improvements.

Skills Required