The Debt Collection Officer is responsible for overseeing and executing the recovery of outstanding payments from customers in a professional, ethical, and customer-friendly manner. The role ensures timely follow-ups, accurate record-keeping, and adherence to Binny's policies while maintaining positive customer relationships. This position plays a key role in safeguarding the company's cash flow and financial discipline.
Key Responsibilities
Maintain accurate records of payment promises, follow-up actions, and customer communication.
Prepare daily, weekly, and monthly recovery reports.
Ensure all paperwork, receipts, and settlement documents are processed correctly.
Provide courteous, respectful communication, ensuring the brand image is never compromised.
Ensure compliance with company credit policies, regulatory norms, and customer service standards.
Work closely with the sales, accounts, and store teams to verify customer details and purchase histories.
Support internal audits and financial reconciliation processes.
Assist management in improving credit control and recovery strategies.
Qualifications & Experience
1+ years of experience is plus in debt collection, recovery, or credit control (retail, jewellery, or finance sector preferred).
Strong negotiation and persuasion skills.
Ability to handle sensitive situations with professionalism.
Basic knowledge of billing, finance systems, and legal recovery procedures.
* Good communication skills in English and local languages.
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