Job Description

Debt Collections Executives

Job Overview:

We are looking for a

Debt Collections Executive

with

good English communication skills

to handle

customers

. The role involves contacting customers with overdue accounts, negotiating payment solutions, and maintaining professional relationships while ensuring a positive customer experience.

Key Responsibilities:

Contact customers via phone, email, or chat to recover outstanding debts. Effectively communicate with debtors and negotiate repayment plans. Maintain a high level of professionalism and customer service while handling sensitive financial matters. Update and maintain records of interactions and payment commitments in the system. Adhere to compliance regulations and company policies regarding debt collection practices. Work towards achieving individual and team collection targets. Identify disputes or hardships and escalate cases when necessary. Provide timely follow-ups on payment arrangements.

Key Requirements:

Excellent spoken and written English communication skills.

Prior experience in

debt collection, customer service, and/or telecalling

. Ability to handle difficult conversations and negotiate effectively. Strong problem-solving and decision-making skills. Proficiency in using CRM software and MS Office. Willingness to work in

shifts/time zones based on operations

.

Perks & Benefits:

Competitive salary with attractive incentives. Performance-based bonuses. Training and career growth opportunities. A dynamic and supportive work environment.
Job Type: Full-time

Pay: ?20,000.00 - ?25,000.00 per month

Benefits:

Provident Fund
Experience:

Inbound/Outbound voice: 1 year (Required)
Shift availability:

Night Shift (Preferred) Day Shift (Preferred)
Work Location: In person