Job Description

GitLab is an open core software company that develops the most comprehensive , used by more than 100,000 organizations. Our is to enable everyone to contribute to and co-create the software that powers our world. When everyone can contribute, consumers become contributors, significantly accelerating the rate of human progress. This mission is integral to our culture, influencing how we hire, build products, and lead our industry. We make this possible at GitLab by running our on our product and staying aligned with our . Learn more about .Thanks to products like , and , customers get the benefit of AI at every stage of the SDLC. The same principles built into our products are reflected in how our team works: we embrace AI as a core productivity multiplier. All team members are encouraged and expected to incorporate AI into their daily workflows to drive efficiency, innovation, and impact across our global organisation.div]:bg-bg-000/50 [&_pre>div]:border-0.5 [&_pre>div]:border-border-400 [&_.ignore-pre-bg>div]:bg-transparent [&>div>div>:is(p,blockquote,h1,h2,h3,h4,h5,h6)]:pl-2 [&>div>div>:is(p,blockquote,ul,ol,h1,h2,h3,h4,h5,h6)]:pr-8">_*]:min-w-0">Recruiter: Nikki HughesHiring Manager: Guru KannanJoin our dynamic team as a Deal Desk Analyst where you'll serve as the critical link between sales teams and business operations, ensuring smooth deal execution while optimizing our Quote-to-Cash processes.Impact You'll Make

• Become the trusted advisor to sales teams, helping navigate complex deals to successful closure
• Lead process improvements that streamline operations and enhance efficiency across the organization
• Provide expert guidance on contract terms and revenue recognition, ensuring compliance while facilitating deal momentum
• Develop and deliver training that empowers sales representatives to execute deals effectively

What Makes This Role Exciting

• Positioned at the center of our revenue engine with high visibility to leadership
• Balance of structured processes and creative problem-solving to overcome deal obstacles
• Opportunity to drive automation initiatives that transform our Quote-to-Cash operations
• Collaborative environment working across multiple departments including Sales, Finance, and Operations

Your Experience and Strengths

• Background in Enterprise SaaS/B2B environments (Deal Desk, Order Management, Sales Operations)
• Strong understanding of software revenue recognition principles
• Experience partnering with Go-To-Market teams in both direct and channel sales models
• Exceptional communication skills combined with analytical problem-solving abilities
• Proficiency with key business tools including Salesforce, CPQ platforms, and productivity suite

Deal Desk Analyst Requirements

• Demonstrated success in the Enterprise SaaS/B2B Industry - Deal Desk, Order Management, Finance Operations, Sales Operations or Pricing experience preferred
• Demonstrated success partnering with GTM Teams and other cross functional departments
• Experience in Direct and Channel Sales model
• Strong understanding of software revenue recognition and order process principles required
• Highly organized, customer-focused, innovative and strong attention to details
• Strong business acumen, strong reporting and analytics, troubleshooting, problem-solving, and project management skills
• Excellent communicator, self-aware, transparent, professional, and open to feedback
• Ability to multitask and prioritize at times of high volume, schedule flexibility during End of Month, End or Quarter
• Strong quantitative skills and highly proficient in gSuite, Salesforce.com, Zuora or similar CPQ tools
• Interest in GitLab, and open source software, ability to use GitLab
• You share our values, and work in accordance with those values

Interview process * Recruiter Screen

• Hiring Manager
• Panel

Country Hiring Guidelines: GitLab hires new team members in countries around the world. All of our roles are remote, however some roles may carry specific location-based eligibility requirements. Our Talent Acquisition team can help answer any questions about location after starting the recruiting process.Privacy Policy: Please review our Your privacy is important to us.GitLab is proud to be an equal opportunity workplace and is an affirmative action employer. GitLab's policies and practices relating to recruitment, employment, career development and advancement, promotion, and retirement are based solely on merit, regardless of race, color, religion, ancestry, sex (including pregnancy, lactation, sexual orientation, gender identity, or gender expression), national origin, age, citizenship, marital status, mental or physical disability, genetic information (including family medical history), discharge status from the military, protected veteran status (which includes disabled veterans, recently separated veterans, active duty wartime or campaign badge veterans, and Armed Forces service medal veterans), or any other basis protected by law. GitLab will not tolerate discrimination or harassment based on any of these characteristics. See also and . If you have a disability or special need that requires , please let us know during the .

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