Job Description

Company Name: VARITE India Private Limited
About The Client:
An American multinational computer technology company headquartered in Austin, Texas, United States. A global technology provider offers a comprehensive suite of software solutions, encompassing a flagship relational database management system, enterprise resource planning, customer relationship management, and cloud services. Additionally, the company delivers middleware products, business intelligence tools, and industry-specific applications, addressing diverse business needs worldwide. As a key player in application development, it stewards a widely utilized programming language. These software solutions cater to businesses across various industries and are widely adopted for scalability, security, and innovation.
About The Job:

• An Client Data Centre Technician will be the technical liaison between the technology teams and the Data Centre Environment.
• You are able to troubleshoot and solve all but the most complex infrastructure issues.
• As a skilled trouble shooter on a wide range of Data Centre environment and systems, you understand which issues should be escalated to the appropriate resolver groups.
• You create and maintain documentation on technologies you support.
• You understand all aspects of the equipment you support.
• You know how to innovate and make decisions on his/her own but also know how to take direction when it is given, paying attention to all details involved.
• You are expected to improve current processes and introduce automation with an aim towards simplification.
• You are able to execute small projects on your own and work with your manager in planning and executing larger local projects.

Essential Job Functions:

• Ability to understand internal customer problems and provide technical solutions in a timely manner.
• Ability to understand customer urgency and sensitivity of a problem.
• Ability to speak confidently and communicate clearly with internal customers.
• Ability to work well within a demanding customer environment and delight customers.
• Strong Adherence to Process and be a process champion.
• Participate in the installation, monitoring, maintenance, support, and optimization of all production server hardware, and software.
• Provides escalated 2nd level technical support for complex technical issues which may include leading problem management cases and providing management status.
• Manages escalated support cases and leads appropriate internal technical resources and/or 3rd party vendors to resolution.
• Assist with server operating system and application upgrades, bug fixes, and patching
• Perform replacements of failed components such as hard drives/ DIMMs etc.
• Troubleshoot and resolve network connectivity issues
• Replace Client, QSFP, MPO, and Cat6 cables.
• Troubleshoot basic switch issues and replace switches
• Working on standardization projects for both hardware and software under the Oracle technology stack; while providing consistent system uptime as expected in an IaaS environment.

Qualifications:

• Strong background in Linux
• Previous experience working in a Data Centre environment (racking & stacking gear, cable management, hot & cold aisle containment).
• Solid foundation of experience supporting servers, storage and networking technology
• Responsible for a shift in a 24/7/365 working environment including on-call rostered basis shift
• Solid knowledge of Data Centre Ecosystem (cooling, electrical, networking, and structured cabling)
• Performance Management/Troubleshooting
• Base Operating System Installation

How to Apply: Interested candidates are encouraged to respond/submit their updated resumes, and for additional job opportunities, please visit
Unlock Rewards: Refer Candidates and Earn.
If you're not available or interested in this opportunity, please pass this along to anyone in your network who might be a good fit and interested in our open positions. VARITE offers a Candidate Referral program, where you'll receive a one-time referral bonus based on the following scale if the preferred candidate completes a three-month assignment with VARITE.
Experience Level Bonus Referral: 0-2 years INR 5,000
2-6 years INR 7,500
6+ years INR 10,000
About VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.
Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or Client ability status.