Job Description

DC IT/Run Technician M/F/X
Within your #OneTeam

• As L1 Technician, you will provide level 1 support to datacenter teams, subsidiaries and OVH customers as well as help to set up and maintain datacenters. You will be part of a group of L1 technician teams that operate 24/7, managed by a Team Leader.

Your main responsibilities :
Contribute to datacenter systems architecture, as the first level of support (L1)
o Optimise bays for new servers
o Wire the incoming cables and network of servers within a bay, respecting the wiring scheme
o Install servers as required by the Team Leaders and in accordance with the operational plan
o Assemble and install computer hardware (assemble/install/ upgrade/update computers)
o Follow safety rules and regulatory requirements
o Assemble industry equipment and water-piping equipment related to the operations of the server racks
o Call in an L2 technician if needed
2. Contribute to datacenter maintenance, as the first level of support (L1)
o Intervene on the servers in response to monitoring alerts or customer tickets
o Upgrade the servers (change obsolete components) according to the list of work to be carried out
o Undertake curative maintenance on delivered servers
o Identity intervention stages using diagnostic information
o Apply maintenance procedures
o Update wiring system
o Restructure computer bays
o Implement actions to resolve problems related to the server environment
o Ensure computers are functioning properly via analysis and monitoring
o Set up specifications and maintain databases (server, components and other)
o Manage and resolve system failures quickly and well
o Maintain and perform minor repair on industry equipment and water-piping equipment related to the operations of the server racks
o Call in an L2 technician and escalate incident tickets to L2 support if needed
o Ensure material process flows are compiled according to set processes in place
o Provide inventory support to manage stock levels to support the datacenter operations
o Able to work in shift timings to support the data center operations
3. Coordinate activity with all 24/7 teams and help improve customer relations
o Contribute to the continuous improvement of the department, meeting the requirements set out in the quality management system
o Help maintain good customer relations and customer satisfaction on a daily basis
o Ensure information is shared between maintenance agents and provide reports to the Team Leader
o Respect the schedule and targets set by the Team Leader
o Be customer centric and meet KPIs set to meet customer demand
o Highlight any potential delays early and identify mitigation plans with support of external teams working 24/7, in order to meet customer demand on time
o Draft end of shift report and effectively communicate progress & delays to stakeholders on a daily basis
Your future impact
In 6 months
o Consistently follows wiring schemes, operational plans, and safety/regulatory requirements, reducing installation errors and rework.
o Successfully performs server assembly, upgrades, replacements, and curative maintenance within defined SLAs.
And in 1 year
o Recognized as a dependable L1 technical expert, handling complex installations, bay restructuring, and server environment issues with minimal supervision.
o Proactively identifies potential hardware or environmental risks, preventing incidents before they impact customers.
x
Skills required :
o Knowledge of physical datacenter infrastructure
o Understanding of OVH products desirable but not essential
o Ability to follow and document internal procedures
o Advanced sense of service
o Good communication skills within a team
o Basic knowledge in Microsoft Office
o Able to draft reports to communicate progress and highlight delays
o Forklift driving expereince would be desirable but not necessary
o Organized, autonomous and adaptable
That's a plus :
o2 years' higher education in electronics / electrical engineering / IT / maintenance
RECRUITMENT PROCESS
1. Meeting with our Talent Acquisition Specialist:
2. Interview with the Manager:
3. Assessment (if relevant)
4. Meeting with a Peer, Team Member, or Director
5. Final debrief, Feedback & Decision
OUR BENEFITS & PERKS
?? A Hybrid Remote Work Policy
?? An Employee Shareholding Plan
?? A Service Recognition Program
?? Subsidies for Holiday and Sports Activities
?? On-site Nursery/Daycare (depending on location)
Plus:
?? Multicultural Teams
?? Well-Equipped Modern Workspaces
?? An Online Learning and Certification Platform
?? Digital Medical and Social Support Services for you and your family
JOIN THE OVHCLOUD JOURNEY
OVHcloud values and supports the diversity of the people we hire.
For us, Diversity means fostering a workplace where individual differences are recognized, appreciated, and respected, allowing everyone to develop their full potential and strengths.
Be free to be yourself!
IA IN OUR DNA
Artificial Intelligence is reinventing our business every day.
Join us to explore its immense possibilities and co-build the future!
SUSTAINABILITY AT OVHCLOUD: A DEEP COMMITMENT
REALIZE YOUR POTENTIAL!
We know that women sometimes hesitate to apply if they don't meet 100% of the criteria in a job description.
We want to be clear: our job descriptions are guidelines, not barriers. We look forward to receiving your application
Cette offre ne repond pas tout a fait a vos attentes ? Candidatez malgre tout !
C'est l'occasion de partager votre profil avec nos recruteurs, vous faire remarquer et peut-etre recontacter pour une autre opportunite.
Did this offer not quite meet your expectations? Submit a spontaneous application on our to join one of our teams!
It's a great opportunity to share your profile with our recruiters, get noticed, and potentially be contacted for a different opportunity.
Want to contribute to unique projects to build the Open Cloud together? Let's go! At OVHcloud, we are driven by the same desire: to build the future together and champion the freedom to innovate.
YOUR JOB
DC IT/Run Technician M/F/X
Within your #OneTeam

• As L1 Technician, you will provide level 1 support to datacenter teams, subsidiaries and OVH customers as well as help to set up and maintain datacenters. You will be part of a group of L1 technician teams that operate 24/7, managed by a Team Leader.

Your main responsibilities :
Contribute to datacenter systems architecture, as the first level of support (L1)
o Optimise bays for new servers
o Wire the incoming cables and network of servers within a bay, respecting the wiring scheme
o Install servers as required by the Team Leaders and in accordance with the operational plan
o Assemble and install computer hardware (assemble/install/ upgrade/update computers)
o Follow safety rules and regulatory requirements
o Assemble industry equipment and water-piping equipment related to the operations of the server racks
o Call in an L2 technician if needed
2. Contribute to datacenter maintenance, as the first level of support (L1)
o Intervene on the servers in response to monitoring alerts or customer tickets
o Upgrade the servers (change obsolete components) according to the list of work to be carried out
o Undertake curative maintenance on delivered servers
o Identity intervention stages using diagnostic information
o Apply maintenance procedures
o Update wiring system
o Restructure computer bays
o Implement actions to resolve problems related to the server environment
o Ensure computers are functioning properly via analysis and monitoring
o Set up specifications and maintain databases (server, components and other)
o Manage and resolve system failures quickly and well
o Maintain and perform minor repair on industry equipment and water-piping equipment related to the operations of the server racks
o Call in an L2 technician and escalate incident tickets to L2 support if needed
o Ensure material process flows are compiled according to set processes in place
o Provide inventory support to manage stock levels to support the datacenter operations
o Able to work in shift timings to support the data center operations
3. Coordinate activity with all 24/7 teams and help improve customer relations
o Contribute to the continuous improvement of the department, meeting the requirements set out in the quality management system
o Help maintain good customer relations and customer satisfaction on a daily basis
o Ensure information is shared between maintenance agents and provide reports to the Team Leader
o Respect the schedule and targets set by the Team Leader
o Be customer centric and meet KPIs set to meet customer demand
o Highlight any potential delays early and identify mitigation plans with support of external teams working 24/7, in order to meet customer demand on time
o Draft end of shift report and effectively communicate progress & delays to stakeholders on a daily basis
Your future impact
In 6 months
o Consistently follows wiring schemes, operational plans, and safety/regulatory requirements, reducing installation errors and rework.
o Successfully performs server assembly, upgrades, replacements, and curative maintenance within defined SLAs.
And in 1 year
o Recognized as a dependable L1 technical expert, handling complex installations, bay restructuring, and server environment issues with minimal supervision.
o Proactively identifies potential hardware or environmental risks, preventing incidents before they impact customers.
x
Skills required :
o Knowledge of physical datacenter infrastructure
o Understanding of OVH products desirable but not essential
o Ability to follow and document internal procedures
o Advanced sense of service
o Good communication skills within a team
o Basic knowledge in Microsoft Office
o Able to draft reports to communicate progress and highlight delays
o Forklift driving expereince would be desirable but not necessary
o Organized, autonomous and adaptable
That's a plus :
o2 years' higher education in electronics / electrical engineering / IT / maintenance
Cette offre ne repond pas tout a fait a vos attentes ? Candidatez malgre tout !
C'est l'occasion de partager votre profil avec nos recruteurs, vous faire remarquer et peut-etre recontacter pour une autre opportunite.
Did this offer not quite meet your expectations? Submit a spontaneous application on our to join one of our teams!
It's a great opportunity to share your profile with our recruiters, get noticed, and potentially be contacted for a different opportunity.

Skills Required