Job Description

Position : Network Engineer (NOC) L2 (G3 - G4) Location : India Hiring : Fulltime JD: Handle customer tickets (interrupt) and auto-generated tickets (incident). Execute low to medium complexity projects and changes in Corp Network. Handle the business escalation process within SLOs. Handle escalations from Junior NOC (Tier I). Follow the approved MoP for all troubleshooting and when executing any changes in the network. Provide primary on call support. Document incident report, postmortem and lessons learned. Experience with routing and switching technologies and protocols including TCP/IP, IPv6, BGP and OSPF Knowledge in Firewalling concepts Expert knowledge in IPv4 addressing & subnetting. Experience with Enterprise and Service Provider network hardware platforms and architectures, Experience working with Service Provider Teams for faults with WAN Circuits. Credentials and Experience Industry standard certifications : Required CCNA / JNCIA, Preferred (CCNP,, JNCIP, JNCIS). 4-5 Years' experience in Network Operations teams. Knowledge, Skills, Abilities: Good oral and written communication skills, ability to articulate network issues. Strong LAN & WAN troubleshooting skills. Juniper & Cisco hardware experience. Knowledge of TCP/IP fundamentals and commonly-used network protocols (MPLS, IPv6, OSPF, BGP). IPSec VPN & GRE tunneling. Knowledge of network standards and practices. Experience in dealing with users. Strong knowledge of network troubleshooting tools, and monitoring platforms. Maintain a high sense of urgency while staying cool under pressure. Team-oriented, quick learner and adaptable to changes.