Job Description

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Job Title - Operations Team Leader, AVP

Location \xe2\x80\x93 Jaipur, India

Role Description

Supervises & monitors day-to-day business processes for Deutsche Bank Investment Services. AVP should have command on the business domain and should be familiar with Investment banking concepts specifically related to German markets/European markets.

Domain knowledge on one or multiple sub-domains is preferred. Major domain areas listed below:

Asset Services e.g. Corporate Actions, Reconciliations- Income/Stocks

Trade Processing- Trade Lifecycle, Settlements( Matching/Fails), Non Trades, Cancellation and Corrections

Tax Services- International Tax Reclaims, Compensation Tax Processing (Abgeltungssteuer), US Tax reporting

Operations Control- Securities activation

What we\xe2\x80\x99ll offer you

As part of our flexible scheme, here are just some of the benefits that you\xe2\x80\x99ll enjoy

• Best in class leave policy
• Gender neutral parental leaves
• 100% reimbursement under childcare assistance benefit (gender neutral)
• Sponsorship for Industry relevant certifications and education
• Employee Assistance Program for you and your family members
• Comprehensive Hospitalization Insurance for you and your dependents
• Accident and Term life Insurance
• Complementary Health screening for 35 yrs. and above

Your Key Responsibilities

• Analyzes business systems and functions; assists in identifying client\xe2\x80\x99s requirement and provides appropriate documentation for processes.
• Manage SLA\xe2\x80\x99s as per agreed Service specifications.
• Ensure workforce management, shift planning and maintain required workforce in office and work from home mode to effectively manage Business Operations and SLA\xe2\x80\x99s
• Should work and contribute in production environment (Processing/4 Eye check or Quality check)
• Ensure defects are under check and agreed level of accuracies are being met by all processes. Ensure root cause analysis and continuous improvement plan is shared and discussed with team
• Incumbent should strive to gain end to end knowledge of domain
• Ensure people are motivated to perform, regular one-on-one discussions with people are held and all people related concerns are resolved keeping employee motivation high
• Maintain attrition in team in line with organization\xe2\x80\x99s attrition targets
• Stake holder management (Internal/External)
• Coordinate with projects/Change Management team for all market driven, client driven changes. Ensure all changes are successfully absorbed with no service disruption. Highlight any deviation to planned project milestones parameters.
• Ensure all process documents are updated and necessary maintenance cycle is adhered
• Ensure compliance under all audit\xe2\x80\x99s (Internal/External) parameters/guidelines
• Supervises the development of scope of services and requirements definitions. Assigns, structures, and supervises team deliverables to meet project schedules.
• Incumbent should be able to analyze, responds and resolves issues and assists in re-evaluating priorities.
• Trains and evaluates employees to enhance their performance & development. Addresses performance issues and makes recommendations for personnel actions.
• Prepare monthly/weekly reports as per regulatory and governance requirements with onshore partners.
• Ensures timely and transparent reporting of SLAs and other business-related topics to respective stakeholders including senior management

Your skills and experiences

• AVP should have 4-5 years\xe2\x80\x99 experience in people management & performance management.
• Good command on German language with certification from premier institute will be an added advantage

Basic Qualifications

• Bachelor\'s degree or equivalent combination of education and experience. Bachelor\'s degree in Commerce is preferred.
• Master\xe2\x80\x99 degree in Commerce or business administration from reputed institute would be an added advantage.
• German Language certification from premier Institute (Preferred)
• 10+ years of overall experience
• 4-5 years of leadership experience
• Experience working with international clients preferably with Banking captive or 3rd party organizations.

Other Qualifications

• Presentation skills
• Analytical and business process development skills
• Communication skills
• Excellent command on MS Office skills particularly MS Excel and Power point.
• Human relations skills to select, develop, mentor, discipline, and reward employees

Additional requirements

• Flexible to business travel
• Flexible to relocate to DB India work locations as per business needs

How we\xe2\x80\x99ll support you

• Training and development to help you excel in your career
• Coaching and support from experts in your team
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs

About us and our teams

Please visit our company website for further information:

Our values define the working environment we strive to create \xe2\x80\x93 diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer.

We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation.

Visit to discover more about the culture of Deutsche Bank including Diversity, Equity & Inclusion, Leadership, Learning, Future of Work and more besides.

Deutsche Bank