Job Description

DB IS Operations India - Operations Lead AVP in Jaipur Position Overview Job Title- AVP Location- Jaipur Role Description The AVP will be responsible for completion of day-to-day activity as per standards and ensure accurate and timely delivery of assigned production duties. Ensure that all the payments and related tasks are verified accurately and within stipulated time. Builds and maintains relationships with internal stakeholders - Product Desks, Relationship Center, COO, Compliance, AML, ORM, Technology, as well as with Service Providers. Informs product / function development to ensure a superior offering in the face of changing client needs and market trends. Ensures the escalation of operational, regulatory, and other risks to line manager and functional leads as appropriate contributes to the development and implementation of mitigation or control solutions. Applies Business strategies and objectives across product and business lines within all internal and external policies/guidelines and requirements of the regulators and to agreed SLAs, KRIs and/or KPIs. What we\'ll offer you As part of our flexible scheme, here are just some of the benefits that you\'ll enjoy Best in class leave policy Gender neutral parental leaves 100% reimbursement under childcare assistance benefit (gender neutral) Sponsorship for Industry relevant certifications and education Employee Assistance Program for you and your family members Comprehensive Hospitalization Insurance for you and your dependents Accident and Term life Insurance Complementary Health screening for 35 yrs. and above Your key responsibilities Analyzes business systems and functions assists in identifying client requirements and provides appropriate documentation for processes the position is responsible for Manage SLA\'s as per agreed Service specifications Ensure defects are under check and agreed level of accuracies are being met by all processes. Ensure root cause analysis and continuous improvement plan is shared and discussed with team Ensure people are motivated to perform, regular one-on-one discussions with people are held and all people related concerns are resolved keeping employee motivation high Maintain attrition in team in line with company\'s attrition targets Stake holder management, ensure client\'s objective is prioritized. Coordinate with projects/Change Management team for all market driven, client driven changes. Ensure all changes are successfully absorbed with no service disruption Ensure all process documents are updated and necessary maintenance cycle is adhered. Ensure compliance under all audit\'s parameters/guidelines Supervises the development of scope of services and requirements definitions. Assigns, structures and supervises team deliverables to meet project schedules. Serves as technical resource for client(s) and/or staff. Analyzes, responds and resolves issues and assists in re-evaluating priorities. Recommends and/or initiates the selection and hiring of employees. Trains and evaluates employees to enhance their performance, development, and work product. Addresses performance issues and makes recommendations for personnel actions. Makes recommendations for salary increases transfers and terminations to manager. Ensures timely and transparent reporting of SLAs and other business related topics to respective stakeholders including senior management Your skills and experience Bachelor\'s degree or equivalent combination of education and experience Bachelor\'s degree in business administration, information technology, computer technology or related field preferred 12-15 years of overall experience 3-5 years of leadership experience Experience in working with information technology applications and infrastructure Experience in working with application delivery, management structures and reporting procedures How we\'ll support you Training and development to help you excel in your career Coaching and support from experts in your team A culture of continuous learning to aid progression A range of flexible benefits that you can tailor to suit your needs About us and our teams Please visit our company website for further information: Our values define the working environment we strive to create - diverse, supportive and welcoming of different views. We embrace a culture reflecting a variety of perspectives, insights and backgrounds to drive innovation. We build talented and diverse teams to drive business results and encourage our people to develop to their full potential. Talk to us about flexible work arrangements and other initiatives we offer. We promote good working relationships and encourage high standards of conduct and work performance. We welcome applications from talented people from all cultures, countries, races, genders, sexual orientations, disabilities, beliefs and generations and are committed to providing a working environment free from harassment, discrimination and retaliation. Click to find out more about diversity and inclusion at Deutsche Bank.

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