Job Description

Roles and Responsibilities

Delivers high-quality training presentations to classes of new and existing employee in a classroom setting
Well-prepared for class, while presenting information in logical, easily understood sequence
Uses appropriate methods in training to transfer knowledge
Ensures training is aligned with operational and employee needs and provides input on proposed changes
Provides feedback and recommended changes on training modules and materials to management
Conducts assessments to ensure employee understands the material presented
Provides management with up-to-date knowledge regarding trainee progress
Provides input to the development of more standardized/pre-existing training materials (including skills, technical, management and staff development training) offering both presentation and content improvements
Prepares periodic, standardized reports and analyzes development and training needs
As part of a team, may review, comment, and provide limited input regarding training methodologies and effective training techniques
Maintains files of all related training materials and documentation. Updates and administers applicable database and departmental file systems
Answers general questions and inquiries in support of training efforts
May provide guidance/oversight to less experienced staff
Desired Candidate Profile
Graduation / Diploma is preferred
At least 1 year of training experience in a related technical/professional services area
Experience in a training or Operational environment preferred
Understanding of BPO processes preferred

Skills Required