Job Description

Job description The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (2019-nCoV), we\'re leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have. Some careers shine brighter than others. If you\'re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further. HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions. We are currently seeking an experienced professional to join our team in the role of Team Leader. In this role, you will: Spend 40% of your time providing local leadership to the Grid team members based in India and 60% of your time remaining technically hands on. Provide support and guidance to the team ensuring the agreed service levels and project deliverables are met with the expected level of quality. Become an expert in Tibco DataSynapse GridServer and will contribute towards the wider team roadmap by delivering across a range of technical projects and subjects. Actively participate in continuously improving the team efficiency by analysing of repetitive (often manual) day-to-day repetitive tasks and processes, in order to drive initiatives on automation Demonstrate technical expertise in the respective support domain and contribute to successful delivery of services or projects by providing technical guidance to the India based team members Support and develop the people within your team on their career journey whilst ensuring this aligns to the needs of the wider team. Requirements To be successful in this role, you should meet the following requirements: Have strong technical and business facing analytical skills Proven delivery of support services in an enterprise environment providing a managed service to diverse customers Be able to demonstrate strong communication (verbal and written) and collaboration skills in an enterprise environment. Experience of managing large distributed infrastructure Proven ability of pro-actively building working relationships with supported business teams, underpinning technical and support areas and external vendors Experience with Service Management including metrics collection and processing, supporting management reporting (Daily, Weekly, Monthly & Special Requirements) Availability for shift pattern covering non-standard working hours as well as taking part in a rota for out of hours and weekend cover. Experience with some or all of the following: Tibco DataSynapse GridServer, Powershell, Ansible, Windows/Linux System Administration, Service Now, AWS/GCP You\'ll achieve more when you join HSBC. www.hsbc.com/careers HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by - HSBC Software Development India

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