Job Description

Description

About Norstella

At Norstella, our mission is simple: to help our clients bring life-saving therapies to market

quicker--and help patients in need. Founded in 2022, but with history going back to 1939,

Norstella unites best-in-class brands to help clients navigate the complexities at each step of

the drug development life cycle --and get the right treatments to the right patients at the

right time.

Each organization (Citeline, Evaluate, MMIT, Panalgo, The Dedham Group) delivers must-have

answers for critical strategic and commercial decision-making. Together, via our market

leading brands, we help our clients:



Citeline - accelerate the drug development cycle Evaluate - bring the right drugs to market MMIT - identify barrier to patient access Panalgo - turn data into insight faster The Dedham Group - think strategically for specialty therapeutics


By combining the efforts of each organization under Norstella, we can offer an even wider

breadth of expertise, cutting-edge data solutions and expert advisory services alongside

advanced technologies such as real-world data, machine learning and predictive analytics.

As one of the largest global pharma intelligence solution providers, Norstella has a footprint

across the globe with teams of experts delivering world class solutions in the USA, UK, The

Netherlands, Japan, China and India.

Job Summary:

We are seeking a detail-oriented and data-savvy Analyst to oversee the governance, development, and ongoing management of our account segmentation strategy and account master data. This role will play a critical part in ensuring accurate, consistent, and meaningful account information across our CRM, reporting platforms, and business processes. The ideal candidate has experience working with large datasets, cross-functional teams, and understands the strategic importance of account structure in go-to-market execution and performance measurement.

Key Responsibilities:

Own the account master data management process, ensuring completeness, accuracy, and consistency across systems (e.g., CRM, ERP, BI tools). Develop and maintain account segmentation models that align with sales strategy, marketing initiatives, and business priorities. Partner with Sales, Marketing, Pricing, Finance, and Data Warehouse teams to define and refine account hierarchies, territory mapping, and segmentation logic (e.g., industry, size, geography, GTM). Identify duplicate or conflicting account records and drive remediation efforts. Support MDM initiatives and implement account governance frameworks, including naming conventions, account types, parent/child relationships, and unique identifiers. Generate reports and dashboards to provide visibility into account health, segmentation coverage, and master data quality. Serve as the point of contact for account-related data issues, change requests, and continuous improvement initiatives. Document data definitions, standards, and workflows related to account management and segmentation.

Qualifications:

Bachelor's degree in Business, Data Science, Information Systems, or a related field. 2-4 years of experience in data analysis, sales operations, or CRM/MDM administration. Strong knowledge of CRM platforms (e.g., Salesforce, Dynamics), data tools (e.g., Excel, SQL), and BI/reporting tools (e.g., Tableau, Power BI). Familiarity with account hierarchies, segmentation frameworks, and master data principles. Exceptional attention to detail, analytical skills, and problem-solving capabilities. Excellent communication skills with the ability to collaborate across functions and influence without authority. Experience with data governance, process documentation, and data quality monitoring is a plus.

Preferred Qualifications:

Experience in B2B environments with complex customer hierarchies. Understanding of sales motions (e.g., direct, channel, enterprise, SMB) and how they impact segmentation. Experience with data stewardship or MDM platforms (e.g., Informatica, Reltio, Oracle CDM).

Why Join Us?

Opportunity to work with a collaborative and high-performing Finance team.

Exposure to complex and evolving revenue models in a global business.

Competitive compensation and benefits package.

Career growth and development opportunities.

Our Guiding Principles for success at Norstella:

01:

Bold, Passionate, and Mission-First

02:

Integrity, Truth, and Reality

03:

Kindness, Empathy, and Grace

04:

Resilience, Mettle, and Perseverance

05:

Humility, Gratitude, and Learning

Benefits:

Health Insurance Provident Fund Reimbursement of Certification Expenses Gratuity 24x7 Health Desk




Norstella is an equal opportunity employer. All job applicants will receive equal treatment regardless of race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, physical or mental disability or handicap, medical condition, sex (including pregnancy and pregnancy-related conditions), marital or domestic partner status, military or veteran status, gender, gender identity or expression, sexual orientation, genetic information, reproductive health decision making, or any other protected characteristic as established by federal, state, or local law.



Sometimes the best opportunities are hidden by self-doubt. We disqualify ourselves before we have the opportunity to be considered. Regardless of where you came from, how you identify, or the path that led you here- you are welcome. If you read this job description and feel passion and excitement, we're just as excited about you.



All legitimate roles with Norstella will be posted on Norstella's job board which is located at norstella.com/careers. If a role is not posted on this job board, a candidate should assume the role is not a legitimate role with Norstella. Norstella is not responsible for an application that may be submitted by or through a third-party and candidates should proceed with extreme caution if a third-party approaches them about an open role with Norstella. Norstella will never ask for anything of value or any type of payment during or as part of any recruitment, interview, or pre-hire onboarding process. If you are aware of or have reason to believe a job posting purportedly for a role with Norstella is fraudulent or otherwise not authorized by Norstella, please contact the Company using the following email address: ApplicationHelp@norstella.com.