Job Description

Seeking a highly skilled Senior Data Scientist with a minimum of 5 years of experience to join our Customer Experience Analytics team. The successful candidate will play a pivotal role in building products that enable leadership to extract insights efficiently, fostering data-driven decision-making processes. Work with cross-functional & cross-regional teams for data analysis, monitoring and forecasting, creating the logic for and implementing strategies, providing requirements to data scientists and technology teams on attribute, model and platform requirements, and communicating with global stakeholders to ensure we deliver the best possible customer experience.



Grade : T5

"Please note that the Job will close at 12am on Posting Close date, so please submit your application prior to the Close Date"

Job Role :

Collaborate cross-functionally with various teams to analyze user behavior and usage patterns, extracting actionable insights to enhance customer experience. Utilize advanced statistical techniques, NLP, and ML algorithms to identify opportunities for business problem-solving, leveraging scientific methodologies. Develop and refine predictive models based on historical user data, with a focus on feature engineering and improving machine learning algorithms for production. Design and execute controlled experiments to evaluate the potential impact of new approaches, contributing to data-driven decision-making processes. Provide detailed analysis and reporting on current trends and performance metrics, using NLP techniques for text data and identifying opportunities for improvement. Translate complex data findings into actionable insights for leadership, leveraging NLP outputs and ML algorithms for advanced analytics. Take ownership of end-to-end solution delivery, from problem statement formulation to product implementation, collaborating with other teams as needed. Contribute to the development of solutions and products supporting FedEx's GenAI services, specifically tailored for the Customer Experience vertical.


Bachelor's degree in computer science, Statistics, Mathematics, or a related field. Advanced degree preferred. Minimum of 5 years of experience in data science, with a focus on customer analytics, NLP, and machine learning. Proficiency in statistical analysis, predictive modeling, NLP techniques, and feature engineering. Any experience with development of GenAI solutions is preferred. Strong programming skills in languages such as Python, with experience in data manipulation and analysis libraries. Demonstrated experience in designing and executing controlled experiments to drive business insights. Excellent communication skills, with the ability to translate complex technical concepts into actionable insights for non-technical stakeholders. Proven track record of delivering end-to-end solutions in a fast-paced, dynamic environment. Experience working with large-scale datasets and distributed computing frameworks is a plus. Analytical Skills, Accuracy & Attention to Detail, Planning & Organizing Skills, Influencing & Persuasion Skills, Presentation Skills


FedEx was built on a philosophy that puts people first, one we take seriously. We are an equal opportunity/affirmative action employer and we are committed to a diverse, equitable, and inclusive workforce in which we enforce fair treatment, and provide growth opportunities for everyone.


All qualified applicants will receive consideration for employment regardless of age, race, color, national origin, genetics, religion, gender, marital status, pregnancy (including childbirth or a related medical condition), physical or mental disability, or any other characteristic protected by applicable laws, regulations, and ordinances.

Our Company

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FedEx is one of the world's largest express transportation companies and has consistently been selected as one of the top 10 World's Most Admired Companies by "Fortune" magazine. Every day FedEx delivers for its customers with transportation and business solutions, serving more than 220 countries and territories around the globe. We can serve this global network due to our outstanding team of FedEx team members, who are tasked with making every FedEx experience outstanding.

Our Philosophy

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The People-Service-Profit philosophy (P-S-P) describes the principles that govern every FedEx decision, policy, or activity. FedEx takes care of our people; they, in turn, deliver the impeccable service demanded by our customers, who reward us with the profitability necessary to secure our future. The essential element in making the People-Service-Profit philosophy such a positive force for the company is where we close the circle, and return these profits back into the business, and invest back in our people. Our success in the industry is attributed to our people. Through our P-S-P philosophy, we have a work environment that encourages team members to be innovative in delivering the highest possible quality of service to our customers. We care for their well-being, and value their contributions to the company.

Our Culture

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Our culture is important for many reasons, and we intentionally bring it to life through our behaviors, actions, and activities in every part of the world. The FedEx culture and values have been a cornerstone of our success and growth since we began in the early 1970's. While other companies can copy our systems, infrastructure, and processes, our culture makes us unique and is often a differentiating factor as we compete and grow in today's global marketplace.