Job Description

Step into the role of Executive Director, Head of Business Intelligence & Offshore Analytics, and lead our offshore team in shaping the future of our Business Banking business. You'll be responsible for all aspects of our Business Intelligence and production reporting, managing analytics and data resources, and implementing BI/reporting, analytics, AI/ML, and data strategies. With your strong analytical skills and expertise in financial services, you'll tackle complex problems, develop innovative solutions, and make a significant impact on our business.


As an Executive Director, Head of Business Intelligence & Offshore Analytics within our Business Banking team, you will be responsible for leading customer-centric development, inspiring innovative solutions, and shaping the future with your strategic vision. Your role will involve leading our offshore team and managing all aspects of our Business Intelligence and production reporting for Business Banking stakeholders. This position requires a blend of consultation and leadership in the development and implementation of BI/reporting, analytics, AI/ML, and data strategies throughout our Business Banking business. You will be tasked with solving complex problems that lack defined solutions, requiring your team to assess and understand the situation, then develop BI/reporting, analytics, AI/ML, and data solutions to proactively address it.

Job Responsibilities

Develop and support innovative BI/reporting, analytics, data strategies and AI/ML for Business Banking that will leverage new and existing data sources related to customers, products, accounts, transactions, channels. Manage all Business Intelligence and reoccurring reporting that supports Controls, Products, Marketing, Sales and CAO stakeholders Interface directly with senior executives in Product, Sales, Marketing, Controls, Finance, Strategy, and Data & Analytics teams across the organization Solve key business problems by leading the practical application of BI/data visualization, data sciences/analytics, and data design efforts Mentor, develop, and lead our Offshore team of talented advanced analytics, BI, and data professionals Understand client's business challenges to efficiently structure practical solutions that create favorable business impact Develop AI/ML/LLM solutions to support use cases to support our BB clients and D&A needs Innovate with the customer and business impact in mind Partner with with multiple business partners, clients, and senior executives skillfully and communicate with them at their level of analytical/technical understanding

Required qualifications, capabilities, and skills

BS Degree in a quantitative field and 10+ years of producing and overseeing advanced BI and analytics work to include people management and development Global and US Financial Services experience to effective manage Offshore resources to support and own end-to-end functions, and enhance team integration with key stakeholders Experienced in the practical use of customer/account data, channel usage, and client profitability for analytics, segmentation, management insights, loan and product pricing, and sales management to drive market share growth and profitability improvements Seasoned Analytics professional with broad knowledge of quantitative and analytical concepts, methods, tools, and technologies Proficiency in data analysis languages (i.e. Python, SAS, Java, R, JavaScript, C++, Scala) relational databases/tools (i.e. SQL, Teradata, Snowflake, Data Bricks), and BI/Reporting tools (i.e. Tableau, Alteryx, etc) Experience with Public and Private Cloud platforms such as AWS, Azure, etc. Robust technical experience in data extraction, transformation, and load (ETL) processing Hands-on experience in delivering BI/reporting, analytics and insights to multiple levels of management supporting Product, Strategy, Finance, and Sales Demonstrates well-rounded skills in a variety of areas including: time series analysis, learning algorithms, dimensionality reduction, experimental design, A/B and multivariate testing, and matched pairs analytics Skilled at creating impactful presentations in a consultative and influential manner at the executive level Strong controls mindset and experience

Preferred qualifications, capabilities, and skills

MBA, Master's, or PhD in a quantitative field preferred: Statistics, Applied Mathematics, Computing and Information Theory, Econometrics, Biostatistics, Operations Research, or Industrial / Electrical Engineering Financial Service industry experience desired, but we are open to evaluating candidates with strong analytics backgrounds from other industries Strong knowledge of Consumer/Wealth/Investment/Small Business products and services, including deposits, lending, cash management, investments, credit cards and merchant services * Strong Management experience, including teams that are located offshore