Job Description

About Transfer Agency
The Transfer Agency Department provides Fund Administration service to numerous Fund management companies covering the full range of shareholder servicing functions including Transaction processing, Reporting, AML and Registration and Payments. The department is responsible for Client and investor document management, processing and quality checking of transactions and updating the registers of clients in response to investor instructions. This role is to perform BAU activities in the TA department in order to ensure that not only Client Service Level Agreements are consistently met and/or exceeded but also to ensure that regulatory requirements are effectively met. As a service provider, our Transfer Agency function ensures operational efficiency and a seamless experience for our clients across global regions.
for Registration process
We are seeking a highly motivated and experienced professional to manage the Registration team within the Transfer Agency (TA) function. The role involves overseeing the investor and broker onboarding process, maintenance of shareholder and broker accounts, setting up of standard settlement instructions, ensuring compliance with regulatory requirements (e.g., AML/KYC), managing client relationships, and driving operational excellence. The ideal candidate will possess a deep understanding of TA registration workflows, people management skills, and a client-focused mindset.
Key Responsibilities:Manage day-to-day operations of the TA Registration team, ensuring timely and accurate investor onboarding. Oversee and review AML/KYC documentation in line with global regulatory requirements (FATCA, CRS, etc.). Ongoing review of assigned Investor population (AML, FATCA/CRS, Periodic Review) Completion of task and activities as per SLA. Act as an escalation point for complex registration and onboarding issues. Maintain a strong control environment with effective procedures, checklists, and exception handling. Liaise with internal stakeholders to resolve queries and ensure service delivery. Support onboarding of new funds and clients, coordinating documentation and system setups. Monitor and report key performance indicators (KPIs) and risk metrics. Train, coach, and develop team members to ensure consistent performance and adherence to policies. Participate in audits, regulatory reviews, and due diligence requests. Implement process improvements to enhance operational efficiency and Embed risk excellence culture across the teams. Encourage and drive a culture of change and ideation Collaborate with technology teams to drive automation and system enhancements Building and maintaining client relationships through regular meetings, forums, ensuring effective communication and client satisfaction Prepare documentation for internal and external audits as well as for client due diligence visits. Prepare monthly Management Information reporting as well as the KPIs. Ensure strict adherence to internal rules, policies and procedures.

Required Qualifications & Experience:Graduate/ Post Graduate in Commerce, Finance, or equivalent discipline. 8+ years of experience in Financial Services, preferably in Transfer Agency Operations and 3-4 years of AML and FATCA experience Good working knowledge of AML and FATCA and regulations impacting the industry Experience in working to tight deadlines, with an ability to multi task and to work calmly under pressure Working knowledge of MS Office; exposure to TA platforms preferred Executive presence, managing with influence and effective communication across stakeholder groups both regionally and globally

Other Role Requirements:Shift Flexibility: Willingness to work in rotational shifts, including night shift based on region served Mobility: Open to short-term travel or relocation to other office locations as needed for business or training People Management Potential: Ability to lead by example, guide junior staff, and coordinate work allocations Work Environment: High-volume, deadline-driven, team-oriented setup Result oriented with strong ability for accountability and proactive work ethic, problem solver and positive attitude Commercial acumen - Understanding of cost/budgets Drive pay for performance and culture of performance differentiation

About State Street
What we do.
State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we're making our mark on the financial services industry. For more than two centuries, we've been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.
Work, Live and Grow.
We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary by location, but you may expect generous medical care, insurance and savings plans, among other perks. You'll have access to flexible Work Programs to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.
Discover more at StateStreet.com/careers