(Jira, ServiceNow, Freshservice, etc.)
Understanding of
source ingestion processing analytics
data flows
Secondary / Good-to-Have Skills
Experience with
API-based data ingestion
(REST, JSON payloads)
Exposure to
e-commerce platforms
(BigCommerce, Shopify, etc.)
Familiarity with
analytics/reporting use cases
(marketing, performance dashboards)
Experience with
on-call or extended-hours support
Basic understanding of
data architecture concepts
(batch vs streaming, ETL/ELT)
Knowledge of
Git / version control
for code review and fixes
Key Responsibilities
Monitor AWS data pipelines and respond to alerts and reported data issues
Perform SOP-based triage, Glue job reruns, and backfills
Validate data freshness and completeness using SQL and logs
Investigate non-SOP issues and apply L2 fixes in Python/Glue/configuration
Coordinate with stakeholders and provide timely incident updates
Maintain and improve SOPs, runbooks, and known-issue documentation
* Flexibility to work in 24x7 environment (Primarily in US business hours)
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