Job Description

Job Information


Date Opened


01/05/2026
Industry


Data Analytics & Research
Job Type


Full time
City


Mumbai
State/Province


Maharashtra
Country


India
Zip/Postal Code


400069
Experience Required


2+ years

Data Operation Coordinator KRA for Feature Phone & Smartphone

1: Multi-Vertical Workflow Management

Goal:

To manage the end-to-end lifecycle of data across four distinct categories.

News Operations:

Ensure local news feeds are updated.

Ayushman Bharat Listings:

Oversee the mapping and verification of hospitals. Ensure the data (Location, Specialization, Contact) is 100% accurate before it goes live.

Grievance Tracking:

Manage the "Ticketing" lifecycle. Ensure grievances are categorized correctly and routed to the right internal/external departments.

SOP Implementation:

Standardize the "Approval/Rejection" logic for all these new verticals just as was done for Service Listings.

2: DRC Coordination & Quality Audit (IVR Audit)

Goal:

To lead the DRC in maintaining high data standards.

Team Productivity:

Assign daily targets to DRC agents for Hospital verification calls and Grievance follow-ups.

Audit Mechanism:

Perform "Spot Checks" on Hospital listings and News entries to ensure no fake information or poor-quality photos are approved.

Grievance Aging:

Monitor the "Turnaround Time" (TAT) for grievances. Ensure no citizen complaint remains "Unaddressed" beyond 48-72 hours.

3: Dashboard Creation & Analytics

Goal:

To translate raw numbers into visual insights for leadership.

Metric Development:

Build and maintain a Real-time Dashboard (using Excel, Power BI, or Admin Tools) showing: +

Volume:

Total News/Grievances/Hospitals processed.
+

Velocity:

Time taken from 'Pending' to 'Approved'.
+

Quality:

Rejection rates and reasons.

Trend Analysis:

Identify which regions have the most grievances or where Ayushman hospital data is lacking.

4: System Hygiene & Data Verification

Goal:

To ensure the "A App" remains a trusted source of truth.

Hospital De-duplication:

Ensure the same hospital isn't listed twice with different names.

Verification Status:

Coordinate with DRC to ensure every Ayushman Hospital listed has a "Verified" badge after a successful tele-verification.


Benefits

Competitive salary and benefits package Opportunity to make significant contributions to a dynamic company Walking distance from Chakala metro station, making commuting easy and convenient.




At Axis My India, we value discipline and focus. Our team members wear brand on sleeves, adhere to a no-mobile policy during work hours, and work from our office with alternate Saturdays off. If you thrive in a structured environment and are committed to excellence, we encourage you to apply.