Job Description

JOB DESCRIPTION
Party Reference Data actively contributes to the firm\xe2\x80\x99s efforts in growing the business, reducing costs, and ensuring regulatory compliance. The organization\xe2\x80\x99s objectives are to explain the path that critical data follows, improve data quality, reduce ambiguity and inconsistent terminology, enhance transparency, rationalize the number of replicated data assets, and improve firm-wide sharing of information and best practices. The Party Reference Data Utility is a firm-wide function supporting all lines of business. Parties include clients, issuers, obligors, guarantors, counterparties, exchanges, etc. The Utility is responsible for managing party data throughout its lifecycle, from onboarding to disposition. Party reference data is at the heart of every transaction executed by the firm. Reference data connects parties to contracts, parties to accounts, and parties to transactions. JPMC is on a multi-year journey to transform the way we capture, structure, and store party reference data. We are building a scalable, flexible platform to meet evolving business and regulatory demands with the goals of improving the client experience, simplifying operations, and enhancing analytical capabilities. PRD Service Desk & Testing Team acts as a primary point of contact (POC) PRD end users/stakeholders for their data and functionality enquiries across multiple platforms (for e.g. COLT, Party Central, GEMS, RMS, etc.). The team collaborates with Reference Data Technology (RDT), Product Owners and Party Reference Data Operations teams to analyze and resolve functional, data and technical issues raised by stakeholders. The team is also be responsible for performing and conducting end to end testing across multiple environments of Party Central (1.0 and 2.0), COLT, GEMS and RMS applications on projects related to product enhancements, production fixes, operational releases, data integrity, platform conversions and regulatory reporting. Job Responsibilities: Service Desk:

• Facilitate Daily Production issue call with Reference Data Technology and provide update to end users
• Effectively listen to issues and assess the underlying client need in order to provide a resolution in a timely and accurate manner.
• Collaborate with RDT PRD, PRD Operations, Product Owners and Change Management teams for addressing/resolving issues
• Publish daily/weekly/monthly metrics and KPIs to PRD Senior Management on issues/inquiries
• SME for business process, system functionality and data content to facilitate issue resolution

Required Qualification, Skills and Capabilities :

• Able to identify the test objective of each scenario to ensure application behavior/system functionality is in-line with user story/business requirement
• Ensure Test Plan and Test Steps are set-up in test management tool against user stories across different test cycles
• Perform exhaustive and comprehensive testing (positive, negative and regression scenarios) in multiple environments
• Upload test execution evidences in test management tool and PO SharePoint site to substantiate the outcome.
• Ensure defects are raised, tracked, reported and closed in a timely manner.
• Work closely with Product Owner and Development team for identifying root cause of the defect and means to resolving them.
• Ensure high risk defects / showstoppers are escalated appropriately with Product Owner and Development Team to ensure overall release timelines, project delivery are not impacted
• Give Demo/Showcases to end users in the UAT environments on product enhancements / issue fixes
• Conduct triage meetings with stakeholders
• Ensure end users understand the test requirements and don\'t raise defects that are not in-line with the original requirements
• Follow-up with stakeholders in a timely manner to ensure UAT sign-offs are acquired and provided to Development Team within the stipulated timelines for final implementation
• Work closely with Product Owner and Development Team for implementation plan per Agile release and identify the set of activities/task that need to perform on the release date.
• Support release management production checkout activities
• Active participation in Daily Stand-Ups, Sprint Planning and Demo/Showcases
• Publish daily end of day status reports with KPIs including to Senior Management, Product Owners and Development Team
• Conduct knowledge sharing sessions with Internal Party Operations teams on monthly releases to ensure team is aware of changes to existing functionality or introduction of new functionalities which might impact existing Op-Model

Preferred Qualification, Skills and Capabilities :

• Bachelor\xe2\x80\x99s degree + 5-7 years relevant experience in financial services organization
• Strong interpersonal and relationship building skills
• Prior experience in Manual functional testing is required
• Experience with JIRA, MS Excel, MS SharePoint, Business Objects and SQL is preferred
• Experience in automating testing leveraging Selenium web driver with Java is preferred
• Have an understanding of the Agile framework and Project Lifecycle standards
• Solid analytical skills
• Sound communication and presentation skills (verbal and written)
• Exceptional attention to detail and ability to work independently
• Demonstrate problem solving and decision making skills
• Ability to perform in a fast paced environment with tight deadlines
• A team player and adaptable to changing environment
• Experience and Knowledge of reference data is a plus

ABOUT US

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world\xe2\x80\x99s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants\xe2\x80\x99 and employees\xe2\x80\x99 religious practices and beliefs, as well as any mental health or physical disability needs.


ABOUT THE TEAM

The Corporate & Investment Bank is a global leader across investment banking, wholesale payments, markets and securities services. The world\xe2\x80\x99s most important corporations, governments and institutions entrust us with their business in more than 100 countries. We provide strategic advice, raise capital, manage risk and extend liquidity in markets around the world.



Operations teams develop and manage innovative, secure service solutions to meet clients\xe2\x80\x99 needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.