detail-oriented and proactive Data Entry & Customer Service Executive
who will act as the first point of contact for customer complaints and queries. The ideal candidate will be responsible for accurately entering customer data into the CRM software, tracking and following up on service requests, coordinating with internal teams for issue resolution, and ensuring timely updates to customers.
Key Responsibilities
Receive, log, and track customer complaints and service requests through phone calls, emails, or CRM portal.
Accurately
enter and update customer details, complaints, and service history
into the CRM system.
Monitor the status of complaints and
follow up with the technical/service team
to ensure timely resolution.
Act as a liaison between customers and internal teams, providing updates and resolving queries.
Maintain and update service-related data, ensuring
100% accuracy and data integrity
.
Generate and share
daily/weekly/monthly reports
on complaints, resolutions, and pending issues.
Assist in improving
customer experience
by identifying recurring issues and suggesting improvements.
Support other administrative tasks as assigned by the management.
Required Skills & Qualifications
Education:
Graduate in any discipline (B.Com, BBA, BA, B.Sc., or similar).
Experience:
1-3 years of experience in
customer service, data entry, or CRM operations
(freshers with strong communication & tech skills can also apply).
Excellent verbal and written