Job Description

Key Responsibilities:

? Provide prompt and professional customer support to students and Ph.D. scholars via phone, email, and chat.

? Assist students in understanding project requirements, research methodologies, and available resources.

? Guide students through the process of selecting topics, preparing documentation, and implementing projects.

? Collaborate with technical and academic teams to resolve student queries effectively.

? Maintain detailed records of student interactions and follow up to ensure satisfaction.

? Address technical issues related to project software, tools, or research platforms.

? Provide clear and concise explanations for academic and project-related queries.

? Manage escalations and ensure timely resolution of critical issues.

? Stay updated on academic trends, research methodologies, and industry developments. Qualifications and Skills:

? Bachelor's/Master's degree in any discipline (preferably in Engineering, Computer Science, or Management)

? Strong verbal and written communication skills in English (additional languages are a plus).

? Ability to explain complex concepts in an easy-to-understand manner.

? Familiarity with academic research, project documentation, and referencing styles.

? Basic technical knowledge of programming languages, software tools, and research methodologies is a plus.

? Patience, empathy, and a customer-centric approach to problem-solving.

? Strong organizational and multitasking skills

Job Type: Full-time

Pay: ?12,000.00 - ?15,000.00 per month

Language:

Hindi (Preferred) Tamil (Preferred) Kannada (Preferred)
Work Location: In person