Monitor and control daily activities of CSE team members, ensuring operations are completed within defined timelines as per the TAT sheet.
Ensure leave approvals within the team do not hamper daily activities as per the scheduled monthly plan.
Conduct weekly lab meetings in the absence of the Lab Coordinator.
Allocate and follow up on any additional tasks assigned by the respective manager.
Customer Communication & Support
Review and respond to all emails and WhatsApp messages promptly.
Discuss with customers and resolve any issues related to samples received or reports dispatched.
Share soft copies of reports to external customers as and when required.
Communicate (oral and email) customer queries or complaints to the Lab/Quality Manager and maintain proper records.
Coordination & Follow-Up
Follow up with Lab Coordinator/Sr. Analyst for draft result sheets as per TAT.
Coordinate with the Gujarat lab regarding samples sent or received.
Respond to all emails received on the CSE team's official mail ID.
Reporting & Documentation
Submit monthly reports of the number of samples collected with relevant details to the Lab Manager.
Ensure proper documentation and filing for Sample Entry, Dispatch Reports, Test Requests, Invoices, Enquiries, and related documents by respective CSE team members.
Maintain a duplicate file of acknowledged test reports.
Ensure monthly files are handed over to the internal team by the 30th of every month for further documentation.
Maintain a client-wise record of documents sent to the head office, including tax invoice copies and courier receipts.
Maintain Consent Copy files.
Sales & Invoicing
Ensure reports and invoices are dispatched to clients before the due date as per the TAT sheet.
Prepare sales quotations as and when required.
Ensure invoices are prepared for every customer/sample as per the given format by respective team members.
Keep track of purchase orders (PO), maintain the PO file, and ensure that POs have been fully consumed.
Inventory & Resource Tracking
Keep a monthly track of letterhead usage and report wastage along with reasons to the Lab Manager.
System Updates
Update and monitor the LIMS (Laboratory Information Management System) report status regularly.
Job Type: Full-time
Pay: ₹11,590.27 - ₹13,000.00 per month
Benefits:
Paid time off
Work Location: In person
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