Job Description

1. Data Entry & Record Management

Enter, update, and maintain accurate data in company software/Excel/CRM. Verify and correct data to ensure 100% accuracy. Manage daily reports, logs, and documentation. Organize and maintain digital and physical records. Prepare summary sheets, MIS reports, and basic analytics as required.

2. Customer Calling & Communication

Make outbound calls to customers for follow-ups, confirmations, reminders, or feedback collection. Handle inbound calls and provide required information to customers. Maintain a polite, professional, and customer-friendly communication style. Record call outcomes, customer queries, and issues in the system.

3. Coordination & Support

Coordinate with internal departments (sales, service, operations) to resolve customer concerns. Assist in scheduling appointments, service visits, or order follow-ups. Escalate unresolved issues to senior team members.

4. Reporting & Compliance

Prepare daily/weekly work reports. Ensure compliance with company processes and data privacy norms. Maintain confidentiality of customer and company data.
Job Types: Full-time, Permanent

Pay: ₹8,500.00 - ₹10,200.00 per month

Benefits:

Leave encashment Life insurance
Work Location: In person