Job Description

Soho Software Solution is seeking a diligent and detail-oriented Data Entry Operator cum Telecaller to join our dynamic team. This dual-role position requires a proactive individual who is adept at handling data entry tasks while also being confident and articulate on the phone.

Key Responsibilities:

Data Entry Tasks:

Accurately enter and update data in company databases and software. Maintain and manage electronic records and files. Verify data for accuracy and completeness, and make corrections where necessary. Perform regular data backups to ensure data security. Prepare and sort documents for data entry.

Telecalling Duties:

Handle inbound and outbound calls professionally and courteously. Address customer inquiries, provide information about products/services, and resolve issues. Follow up with potential leads to convert them into clients. Maintain a customer database and update information regularly. Record all interactions and calls in the CRM system.

Required Skills and Qualifications:

Educational Qualification:

High school diploma or equivalent. A degree in any field is a plus.

Experience:

Previous experience in data entry and telecalling is preferred.

Technical Skills:

Proficient in MS Office, particularly Excel. Familiarity with CRM software is an advantage.

Communication Skills:

Excellent verbal and written communication skills in [Insert Language(s)]. Ability to communicate effectively and professionally over the phone.

Attention to Detail:

Strong attention to detail with the ability to spot errors and discrepancies.

Time Management:

Ability to manage time effectively and prioritize tasks to meet deadlines.

Problem-Solving:

Ability to think critically and resolve customer issues efficiently.

What We Offer:

Competitive salary package Opportunity to work in a growing and innovative company Friendly and collaborative work environment Professional development opportunities
Job Type: Full-time

Pay: ?8,000.00 - ?10,000.00 per month

Benefits:

Paid sick time
Education:

Higher Secondary(12th Pass) (Preferred)
Experience:

Microsoft Office: 1 year (Preferred) total work: 1 year (Preferred)
Language:

English (Preferred)
Work Location: In person