Job Description

DESCRIPTION

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AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we're the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain -- and we're looking for talented people who want to help.



You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.



Data Center Operations designs, installs & maintains the world's largest Cloud Computing Infrastructure. We are looking for skilled Data Centre Linux & HW Engineer at Amazon Data Services India Private Limited ("ADSIPL") with a passion for technology to help us expand AWS Cloud offerings to the next level.



ADSIPL offers an exciting, dynamic and challenging environment encouraging creativity and personal development while maintaining AWS computing environments in a secure, scalable, and cost-effective manner.




At ADSIPL, career progression is part of our environment. We want you to progress. If your career path is in Systems, Network or Database Engineering, Software Development or maybe AWS Support, Technical Operations or perhaps Project Management, we will create a development plan to enable you to succeed reaching those goals. This begins on Day One!



A Data Centre Linux & HW Engineer at ADSIPL may be the primary point of contact for both internal customers (for example: Network Engineers, Systems Engineers, Software Developers, Database Engineers, Technical Operations) and external customers (Hardware Vendors, Contractors, Service Providers among others).







Key job responsibilities

Some of the key responsibilities you will undertake are:



Problem Solving: Maintain a high level of system reliability by prioritizing and resolving trouble tickets efficiently, these include:



Escalation point and technical troubleshooter for all Systems and Network hardware problems

Deep diving into Linux server issues

XEN service virtualization troubleshooting



Technical: Troubleshoot technical issues on various platforms ranging from Systems through Networking to Power/Mechanical



Remediation of physical layer outages, both Systems & Network

Remediation or recovery of physical power issues on racks

Participate in Data Center power & cooling events



Operations: Meet 24x7 On-Call requirements and response during shift rotations.



Install & configure racks of hosts in line with internal SLAs

Triage & resolve trouble tickets for all devices in your region

Data Center point of contact for all High Severity issues

Physical replacement of server and network device parts

Ensure correct rotation of parts & spares

Help define metrics to increase our customer uptime

Enforcing Security Best Practices at ADSIPL

Interact with third party vendors & contractors

Contribute ideas to improve operational efficiency



Project Management:


Participate in and deliver on a number of high impact small to mid-scale projects

Participate in internal team meetings at ADSIPL for metric analysis and project status updates

Help build the world's largest Cloud infrastructure in India

Mentoring: Share knowledge and help educate less technical staff on the best practices related to all service owner issues

Hiring: Contribute towards building a great team by getting involved in the ADSIPL's hiring process/candidate interviews







About the team

Diverse Experiences

AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.



Why AWS


Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating -- that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.



Inclusive Team Culture

Here at AWS, it's in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.



Mentorship & Career Growth

We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.



Work/Life Balance

We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.

BASIC QUALIFICATIONS

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2+ years of computer hardware troubleshooting and repair experience 1+ years of computer networking experience Bachelor's degree

PREFERRED QUALIFICATIONS

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Experience dealing effectively with customers during problem resolution and operating efficiently under pressure 1+ years of data center experience Experience on Network Equipment Installation and Configuration


Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.