Job Description

Responsible for effective delivery of technical support and installations. This will include break-fix tasks,


includes hardware, network, cabling and rack deployments, site planning, problem escalation and managing


installations in an Oracle Cloud Infrastructure (OCI) datacenter.


Prioritize ticketing queues, resolving escalations, and clearing blocking issues to enable continued delivery of


technician activities in accordance with internal polices and service level agreements.


Provide 24x7 site coverage for Oracle OCI Data Center sites and be part of Shift ROTA's to cover 24x7



Work involves some problem solving with assistance and guidance. Understands and applies company policies and procedures.


Supports day to day hardware maintenance and readily implements repairs for known failure modes in servers and network equipment.


Basic knowledge on operating system, hardware and network fundamentals, concepts, repair & diagnosis.


Basic knowledge of datacenter design, including electrical and cooling plant & operations


Ability to work independently and as part of a team, evaluating issues and taking appropriate actions to resolve them.


Solid knowledge of datacenter design, including electrical and cooling plant & operation


Solid knowledge on operating system, hardware and network fundamentals, concepts, repair & diagnosis.


Prioritizes work based on severity, identifies and provides remediation feedback in defined processes.


Good level of spoken English language is required.