Job Description

About Ensono.

Ensono's mission is to deliver technology solutions that enable our clients to be great at what they do. We're trusted by some of the world's most successful companies because we deliver complete hybrid IT solutions and governance customized to each client's IT journey. Our solutions address clients' current needs and help them to adapt to the ever-changing demands of tomorrow.

Job Summary

You will be part of the AS400 Operations Level 1 team, supporting Mission Critical infrastructure for Ensono's clients. Using your proven communication, analytical, and problem-solving skills you will help identify, communicate, and resolve issues to optimize our clients' infrastructure.

Job Responsibilities

Respond to client issues received by telephone, voice mail, e-mail and via the customer portal Operations Basics Using commands and prompts. Starting and stopping iSeries. Controlling and managing several Devices. Monitoring Auxiliary storage Pool (ASP). Handling several logical partitions (LPARS). Controlling Jobs, Printers and Output Queue. Working with Subsystem. Experience in ticketing tool on Service Now. Providing solution to issues reported by Users. Creating and managing User profiles (Enable/Disable/Change) in AS400. Extraction of Spool files (job logs) using I Series Navigator. Knowledge of BRMS: Creating control groups, scheduling backups using scheduler. Making sure daily, weekly and monthly backups completion. backup and tape details status report fetching. Monitoring the MIMIX/any replication tool related tasks on production and DR system. Performed system IPLs and Full Save. Knowledge on working with HMC. Knowledge of restoration of Save File from Tape to BRMS. Raising, Implementing and closing change record as per Business requirement for modifying object. Manage and complete scheduled tasks on time Ensure effective client communications take place Ensure the effective assignment and escalation of incidents to Level 2 and Level 3 support teams where appropriate Advise the Team Lead and/or Shift Manager of emerging issues Adherence to ITIL processes Contribute documentation to the shared knowledge base Ensure all changes are documented through the change management process Execute change management tasks in line with defined processes Take a leading role in the analysis and resolution of problems as raised by the problem management function and by clients Assist and mentor team members in Ensono's structured approach to troubleshooting problems Act as a role model and mentor for fellow team members Set up client and internal bridge calls as requested

Mandatory Skills

A basic to intermediate understanding of Infrastructure technologies including AS400 and tools like BRMS, Schedulers like Robot, AJS, Backup tools like BRMS, Replication tools like Mimix, iterra


Demonstrable experience of working in an IT infrastructure focused helpdesk role. Basic technical awareness of IT server infrastructure Knowledge of the ITIL framework desirable Additional preferred knowledge: VMware, AWS/Azure

Job Location

: Pune/Bangalore/Chennai