Job Description

Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
Data Center Facilities Operation is responsible for performing day-to-day monitoring and management of all Branch Offices data room facilities operations in the region. Oversees technical support of a complex nature for the firm's facilities environments, hardware and capacity requirements. This professional applies knowledge of data centre facilities management, people management, remote working with excellent hardware and infrastructure technologies. This position requires in-depth knowledge of the firm's infrastructure to resolve complex incidents and problems and to provide a stable and reliable infrastructure.
Essential Functions of the Job:

• Oversees the scheduling and execution of changes to the infrastructure.
• Provides support for infrastructure services IT hardware, Facilities environmental, and facilities infrastructure management.
• Assures that restoration of service for all incidents is completed within specified SLAs
• Coordinates and participates in office moves, office restructure and new office builds.
• Assures that space & capacity is available within all branch office data centres.
• Facilitates for preventive maintenance and planning for the branch office data centre facilities
• Assures that facility hardware inventory updates are properly executed to the highest possible levels and work towards improvement.

Analytical/Decision Making Responsibilities:

• Flexibility to adjust to multiple demands, shifting priorities, ambiguity and rapid changes.
• Ability to work and team with a multitude of different people to balance demands.
• Works based on priorities, proactively reaches out for information/data.
• Adheres to timelines and schedules.

Knowledge and Skills Requirements:

• Large scale understanding of Data Centre Facilities Infrastructure and their operations spread across multiple countries.
• Experience in maintaining mission critical production systems running in a data centre environment with high availability.
• Good knowledge of DC infrastructure (UPS, PDU, ATS, CRAC, Racks, Panels etc), server, storage and networking hardware such as Dell, HP, Cisco, IBM, APC etc.
• Functional knowledge of connectivity, redundancy, resiliency and operating systems of devices & appliances and data centre environmental controls.
• Good Knowledge of Racks, patch panels and other environmental aspects of facilities.
• Good knowledge of physical security, information security, compliances, standards, assessments and audits
• Knowledge of tool sets (Service Now, SMS, OVO, Dell ITA, Intelliwatch, MOM, Whats up Gold, DCIM)
• Ability to document processes and procedures
• Knowledge of Servers, SAN and Storage environmental needs
• Strong working knowledge in ITIL Incident Management and Change Management.
• Strong working knowledge with MS Office tools especially MS Excel. Capable of keeping records, generating reports and analysing data as necessary time to time.
• Ability to work and team effectively with clients
• Excellent interpersonal, communication and organizational skills, written communication skills, Coordination capabilities across global teams

Supervision Responsibilities:

• Manage and champion a functional cross-border team with a single, mature culture. This should provide consistency of operations, responsibilities and cross- border reporting.

Who You Are
Education:

• A degree in Computer Science/Management or a related discipline, or equivalent work experience

Experience:

• Six or more years of experience in various aspects of technology infrastructure management and operations, with more than three years of hands-on experience in running large scale data centres.

Certification Requirements:
One of the CDCP, CDCS, CDCE (CDCE preferable)
Being You
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.