Job Description

DESCRIPTION

Amazon is expanding the Data Center management team in India. This position within Amazon Data Services India Private Limited (ADSIPL) requires broad Data Center knowledge with Subject Matter Expertise (SME) in as many specific fields as possible.The location for this job to be discussed, as there may be opportunities in several India locations.

This position serves as the primary operational resource to support ADSIPL within its owned and operated Data Centers in India. This position will provide a central point of ownership and accountability for the overall \'hands-on\' management of the Mechanical, Electrical (M&E) and across ADSIPL\'s portfolio of Data Centers in India. This position will be responsible for the overall operation and maintenance of the critical infrastructure supporting IT operations within the Indian Data Center space. It will also include event management, incident management, problem management, change management, and cost/contract management. In addition, this will include the relationship management with the landlords, OEM vendors, Construction team, DC Ops team, Technical Program Managers, Security, and Logistics team in India. The position will require 24x7 on-call, scheduled weekend work support and rotational shift.

Key job responsibilities
Primary responsibilities and SME fields include, but are not limited to:

Operations and Maintenance:

\xc2\xb7 Ownership of all Data Center changes/events/incidents/problems from beginning to end as well as overseeing the completion of post-mortems, root cause analysis and follow-up resolution actions.
\xc2\xb7 Responsible for ensuring maintenance/ repairs of site-critical facility infrastructure or a Data Center are planned and executed to the best interest of the business.
\xc2\xb7 Responsible for Asset and Inventory management.
\xc2\xb7 Develop and maintain method statements, standard operating procedures, emergency response procedures, preventive maintenance programs, and all technical documentation.
\xc2\xb7 Ensure standardization and consistency with best-in-class operating practices. (Technical Writing Skills and Automation)
\xc2\xb7 Develop a complete, deep knowledge of the design intent, operational alternatives and contingency plans related to all Data Center systems.
\xc2\xb7 Manage the engineering aspects of the Data Centers related to financial and cost control, code and regulatory compliance, personnel management, staff training and development
\xc2\xb7 Health & Safety, local statutory requirements, environmental and energy management.
\xc2\xb7 Develop and deliver the regular engineering reports and ensure adherence to contracted deliverables including SLA\'s and KPI\'s.
\xc2\xb7 Communicate operating philosophies, technical information, objectives and expectations to Amazon personnel and to the vendor critical facilities management teams.
\xc2\xb7 Providing hands on facility support where required (e.g. installation of new equipment, decommissioning of equipment, replacement of faulty equipment, internal audits\xe2\x80\xa6etc.)
\xc2\xb7 Oversee technical compliance auditing and the effective and timely close out of corrective action plans. Perform annual operational reviews with a focus on compliance with the Amazon standards and all applicable regulatory requirements. (Audits).
\xc2\xb7 Manage the development and delivery of the portfolio of Energy/Environmental Management Programs. Keep abreast of Data Center industry innovation.

Incident and Emergency Response:
o Reviewing incident reports, documenting periodic trend summaries, and providing updates and recommended actions to management.
o Managing information flow during incidents while providing regular updates to management.
o Manage and coordinate with vendors to resolve any incidents during emergency situations. This may require to physically be dispatched on to site to investigate and resolve the issue.

A day in the life
Amazon\'s front line responders for hands-on electrical and mechanical equipment troubleshooting and operations. This equipment includes, but is not limited to, switchgear, Gensets, UPSs, PDUs, AHUs, chillers, cooling towers, chemical treatment systems, pumps, motors, VFDs, and building automation systems.
Responsibilities:

• Operate & Maintain mechanical/electrical equipment.
• Assist root cause analysis of equipment failures.
• Assist in troubleshooting of facility and rack-level events within internal SLA.
• Ensure all safety procedures are adhered to while performing work.
• Take daily operational readings of all mechanical and electrical equipment.
• Utilize internal tools and portal to manage Data Center work flows.

About the team
Here at AWS, we embrace our differences. We are committed to furthering our culture of inclusion. We have a team of best in class operations engineers with varied backgrounds who look after the data center infra availability & uptime. Also, we have cross-functional teams who support other data center activities whom we regularly collaborate with.

We are open to hiring candidates to work out of one of the following locations:

Mumbai, MH, IND

BASIC QUALIFICATIONS

\xc2\xb7 At least Three years of experience of Data Center operations and on-call support for Data Center facilities.
\xc2\xb7 An undergraduate degree in a technical field (EE, Mech E, Industrial E);
\xc2\xb7 An excellent understanding on the nature of mission critical systems (Data Centers, Hospitals, Power plants, military facilities, etc.).
\xc2\xb7 The candidate needs to be a self-starter and independent worker.
\xc2\xb7 Ability to solve problems at their root, stepping back to understand the broader context.
\xc2\xb7 Previous vendor negotiation and management skills for Data Center and/or upgrade construction contracts.
\xc2\xb7 Ability to write and review accurate and complete support procedures, system documentation, and issue tracking entries.
\xc2\xb7 Shows good judgment and instincts in decision making under pressure.
\xc2\xb7 Ability to prioritize in complex, fast-paced environment.
\xc2\xb7 Proactively and continually improve his/her level of knowledge about Amazon\'s business and relevant technologies.
\xc2\xb7 Able to demonstrate his/her ability to take ownership of technical issues brought to him/her by his/her customer base. If the candidate is unable to resolve certain issues by themselves, he/she should demonstrate a willingness to actively engage other support teams to drive it to resolution.
An interest in work subject matter that ensures that the teams are kept abreast of all relevant industry standards changes and innovation practices.

PREFERRED QUALIFICATIONS

An excellent understanding of the Electrical systems in critical Data Center operations that include but not limited to utility substation feeds, transformers, switchgear, VFI Class UPS, DRUPS, PDUs, ATS, STS, SLA/VRLA batteries and associated systems, diesel/gas turbine generators and related fuel systems, Surge Suppression, Active Harmonic Filtering, battery monitoring systems, branch circuit monitoring systems, SCADA systems.
\xc2\xb7 An excellent understanding of the Mechanical systems in critical Data Center operations include but not limited to CRAC/CRAHs/AHUs, chillers, cooling towers, storage tanks, chemical system, heat exchangers, piping systems, pumps, valves, duct systems, fans, dampers. An excellent understanding of other facilities systems used in Data Centers and Mission critical facilities, including but not limited to fire detection and suppression systems, plumbing and drainage systems, Building Monitoring Systems, automatic control systems.
An excellent understanding of design, procurement, suitability of application, testing and commissioning. Certifications/Accreditations that will be viewed positively: PMP; Prince2; ITIL v2/3; BICSI; ASHRAE, CDCP/S/E or equivalent

Amazon