Job Description

Job Category: Product Control
:
Take a lead role in acquiring, managing and retaining meaningful relationships that deliver outstanding experience to our customers. In this role, you will balance your focus on business results by offering options and finding solutions to help our customers with issues.
As a Product Control Manager within the Client Experience team, you will be responsible for executing and managing surveys, performing sentiment analysis, delivering actionable insights, and conducting ad hoc analysis and reporting. You will contribute to process enhancement along with promoting optimization and automations. You should have a passion for improving the client experience, data and analysis, and how that information can be used for better decision making. You will also need to be comfortable and capable of working with multiple business partners, clients, and senior executives, communicating with them at their level of analytical/technical understanding.
Job Responsibilities:

• Execute, manage, and analyze surveys to gather insights for business needs.
• Utilize sentiment analysis tools and methods to gauge customer/client sentiment.
• Deliver insights based on survey results and data analysis that can inform business strategies.
• Respond to requests for ad hoc analysis and reporting to support business needs.
• Identify opportunities for process enhancement, recommending improvements and innovations.
• Drive process optimization and automation within the scope of work.
• Leverage data storytelling skills to communicate insights in a lucid, compelling way.
• Map and document processes and journeys for transparency and enhanced understanding among stakeholders.
• Utilize and leverage Adobe Analytics, Excel, and Alteryx to analyze data and derive insights.
• Influence and negotiate effectively with stakeholders to drive acceptance and implementation of recommendations.

Required qualifications, capabilities and skills:

• 6+ years of relevant experience (Client experience, survey and insights management, research and analysis, data analytics)
• Expertise in data analysis tools including Adobe Analytics, Advanced Excel , and Alteryx.
• Self-starter, ability to work both independently and as part of a team
• Strong data storytelling and visualization skills using Microsoft Power Point and other visualization tools.
• Demonstrated experience in process enhancement and driving optimization and automation.
• Excellent stakeholder management, influencing, and negotiation skills.
• Excellent verbal and written communication skills with the ability to present information in differing degrees of detail
• Investigative mindset, able to see issues at both high-level and in detail
• Good organizational skills - manages & prioritizes multiple tasks within deadlines

Master degree in Business Analytics, Statistics, or any other related field or equivalent work experience.
Preferred qualifications, capabilities and skills:

• Financial service industry experience desired, but we are open to evaluating candidates with strong matching backgrounds from any industry.

About Us:
JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our for more information about requesting an accommodation.
About the Team:
J.P. Morgan's Global Banking business is one of the largest wholesale banking client franchises in the world. We serve clients, including corporations, governments, states, municipalities, healthcare organizations, education institutions, banks and investors.
Commercial Banking provides credit and financing, treasury and payment services, international banking and real estate services to clients-including corporations, municipalities, institutions, real estate investors and owners, and not-for-profit organizations.

Skills Required