Job Description

Role: Data Analyst

Must-Have:

5-7 years of analytics experience, ideally in enterprise IT, infrastructure, or product lifecycle domains Strong SQL skills and dashboarding proficiency in tools like Power BI (Mandatory) or Tableau (Preferred) Demonstrated ability to work independently, manage multiple priorities, and operate effectively in a cross-functional setup Experience with IT Infrastructure, CMDB, configuration relationships, and data quality management Familiarity with product lifecycle governance, metadata models, and platform health indicators Excellent communication skills with the ability to simplify complex issues for varied audiences Awareness of AI use cases in analytics, lifecycle optimization, or automation

Preferred:

Experience working with ServiceNow CMDB, product registration systems, or service catalogue data Understanding of technology journey mapping, persona-based reporting, or digital experience measurement Basic scripting or notebook-level comfort with Python or R for ad hoc analysis * Awareness of data governance, metadata standards, and enterprise architecture alignment