Job Description

About Delta Air LinesAbout the CompanyDelta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.In 2024, Delta was recognized by Fortune with a No. 11 placement on Fortunes Top 50 Most Admired Companies list. The companys strong management and commitment to providing elevated experiences and premium products also secured a No. 1 ranking out of the eight airlines on the list. Delta landed on TIMEs inaugural list of the Worlds Best Companies, coming in at No. 12 the only U.S. airline in the top 155. TIMEs award is based on three criteria: employee satisfaction, revenue growth and sustainability.Deltas people-first culture continues to be recognized, earning the airline a spot on Fortunes 100 Best Companies to Work Forxc2xae list for the fifth year. Delta is the only airline included on the 2024 list.Additionally, Delta earned a coveted spot, on Fast Companys list of the Most Innovative Companies, climbing from its No. 8 spot in 2023 to No. 2 in the travel category. The airline was recognized for its Wi-Fi revolution that is working to ensure the future of travel is connected.About the Delta Technology Hub (DTH), BangaloreDelta has fast emerged as a customer-focused, innovation-led, technology-enabled business. The Delta Technology Hub will contribute directly to these objectives.About Delta Tech Hub:Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good. Delta has fast emerged as a customer-oriented, innovation-led, technology-driven business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a global team to create memorable experiences for customers.Key Responsibilities:

• Data Analysis & Insights: Conduct deep-dive analysis on ACS digital tools, customer behavior, and operational performance to identify trends and areas for improvement.
• Performance Metrics & Reporting: Develop and maintain dashboards and key performance indicators (KPIs) to track tool effectiveness, utilization, and impact on Above-Wing and Below-Wing operations.
• Data Sourcing & Validation: Identify and validate data sources required for creating dashboards and tracking tools and technologies
• A/B Testing & Experimentation: Design and analyze A/B tests to assess the impact of new ACS tool features and optimizations on operational efficiency and customer experience.
• Data Modeling & Visualization: To analyze and visualize key operational data, use SQL, Python, R, or business intelligence tools such as Power BI, SAS, Hyperion, and Qualtrics.
• Stakeholder Collaboration: Partner with ACS leaders, product owners, IT, and business units to provide data-driven recommendations for product enhancements.
• Tactical & Strategic Support: Assist with research and implementation of performance metrics to support ACS agents and customers.
• Data Governance & Quality: Ensure data integrity, accuracy, and consistency by collaborating with data engineering teams.

Minimum Qualifications:

• Education: Bachelors or masters in data science, Business Analytics, Computer Science, Statistics, or a related field
• Experience: 2 - 3 years of experience in product analytics, data analysis, or related fields, preferably in the airline, travel, or hospitality industry.
• Technical Skills:
• Proficiency in SQL for querying large datasets.
• Strong experience with Python, R, or similar programming languages for data analysis.
• Experience with data visualization tools (Tableau, Power BI, Looker, SAS)
• A/B testing and statistical analysis expertise.
• AWS technologies.

Good to have:

• Experience with project management.
• Understanding of ACS operations, product development, revenue management, and customer experience.

ID:DELAL03

Delta Air Lines