Job Description

The Company

PayPal has been revolutionizing commerce globally for more than 25 years. Creating innovative experiences that make moving money, selling, and shopping simple, personalized, and secure, PayPal empowers consumers and businesses in approximately 200 markets to join and thrive in the global economy.


We operate a global, two-sided network at scale that connects hundreds of millions of merchants and consumers. We help merchants and consumers connect, transact, and complete payments, whether they are online or in person. PayPal is more than a connection to third-party payment networks. We provide proprietary payment solutions accepted by merchants that enable the completion of payments on our platform on behalf of our customers.


We offer our customers the flexibility to use their accounts to purchase and receive payments for goods and services, as well as the ability to transfer and withdraw funds. We enable consumers to exchange funds more safely with merchants using a variety of funding sources, which may include a bank account, a PayPal or Venmo account balance, PayPal and Venmo branded credit products, a credit card, a debit card, certain cryptocurrencies, or other stored value products such as gift cards, and eligible credit card rewards. Our PayPal, Venmo, and Xoom products also make it safer and simpler for friends and family to transfer funds to each other. We offer merchants an end-to-end payments solution that provides authorization and settlement capabilities, as well as instant access to funds and payouts. We also help merchants connect with their customers, process exchanges and returns, and manage risk. We enable consumers to engage in cross-border shopping and merchants to extend their global reach while reducing the complexity and friction involved in enabling cross-border trade.


Our beliefs are the foundation for how we conduct business every day. We live each day guided by our core values of Inclusion, Innovation, Collaboration, and Wellness. Together, our values ensure that we work together as one global team with our customers at the center of everything we do - and they push us to ensure we take care of ourselves, each other, and our communities.

Job Summary:

What you need to know about the role


As a member of the Global Resolutions & Protections Portfolio strategy team, you'll be customer centric & become a strategic partner for cross functional teams to improve customer experience & achieve margin improvement through Loss and Opex reduction.


This role is in the Global Resolutions and Protections Portfolio strategy team. Global RnP is responsible for managing the overall policies and processes for PayPal's post-transaction domain.


Post transaction domain involves managing the end-to-end policies, customer experience, risk management and operations optimization responsibilities when a customer files a dispute on a PayPal payment.




Meet our team




RnP Portfolio strategy team acts as a strategic partner to both internal & External cross functional teams at PayPal, working to achieve RnP business goals through providing data infrastructure, key trends monitoring, delivering actionable insights & adhere to external regulators & protection laws.




Our infrastructure has been the core for building Buyer Abuse Model & Lassi loss tables upkeep which are critical for reducing abuse losses & loss reporting from GFR team, leveraged across the Risk org. Without these foundational databases, our bottom line & GFR reporting operations would be significantly impacted.




We conduct in-depth analyses to identify synergies and enhance efficiencies across the dispute portfolio, offering actionable insights applicable to a wide range of areas including Operations, Queuing, Buyer Protection, Seller Protection, Chargebacks, VOC, Finance, Customer Success Managers, Sales & Marketing, Seller Risk, Consumer Risk, and FLOD partners.




Additionally, we have been working directly with external legal counsel and various agencies, BRCL, IA, facilitating timely responses to critical regulatory requests. We identify opportunities & gaps, working alongside Engineering Product to address these gaps/execute new changes through effective Regulatory Issue management.




We have been the front-facing team of RnP to report on our metrics as part of various reporting rhythms: FWG, GFCCP, EMEA customer forum, PP UK OCCO Committee & HOTB. We also manage RnP Communications including the roll out of Newsletter with key developments enhancing organizational visibility across the Org. and work on Year-end planning exercise on RSDT Initiatives within RnP.




Currently, we are engaged in high-impact strategic projects across RnP, Operations, Queuing, and Product Analytics that directly affect the RnP bottom line, Contact reduction & Customer experience.

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Your way to impact

As an individual contributor in Global Resolutions and Protections - Portfolio strategy team, you


will be responsible for managing data pipelines, measuring key metrics, work on regulatory complex data asks & data deepdives for the company. This includes building business cases and pitching to leadership to bring value to the table hitting bottomline commitments. You will get exposure to solving complex problems in big data environment, use data to provide meaningful insights and drive implementable solutions. This is a great opportunity to be part of critical business decisions being made and delight our customers with the best experiences.

Your day-to-day

Data Analysis and Reporting: Analyze data to reveal trends related to resolutions; provide insights via dashboards and reports for decision support.

Collaboration with Teams: Work with various departments to gather requirements and deliver data-driven solutions, ensuring effective communication on findings.

Process Improvement: Seek opportunities to enhance data processes and reporting tools, with SQL and Tableau

What do you need to bring

2 - 4 years of related experience in Analytics in a fast moving and matrixed environment


Prior experience in risk management, or business analytics Command of Statistics and Optimization concepts with a focus on utilizing data insights to solve business problems Experience, comfort and interest in the manipulation and analysis of large datasets Knowledge of and experience in data and visualization tools SQL, MS Excel, Tableau, Python etc Solid communication and presentation skills and experience visualizing data is required Strong desire and ability to work in a dynamic, innovative, fast-paced environment Ability to build business cases & pitch to leadership is a Plus (Must Have) Bachelors or Master's in Engineering/ Finance/ Mathematics/ Statistics/Economics from Tier I colleges (Good to Have) MBA

Preferred Qualification:

Subsidiary:

PayPal

Travel Percent:

0
For the majority of employees, PayPal's balanced hybrid work model offers 3 days in the office for effective in-person collaboration and 2 days at your choice of either the PayPal office or your home workspace, ensuring that you equally have the benefits and conveniences of both locations.

Our Benefits:

At PayPal, we're committed to building an equitable and inclusive global economy. And we can't do this without our most important asset--you. That's why we offer benefits to help you thrive in every stage of life. We champion your financial, physical, and mental health by offering valuable benefits and resources to help you care for the whole you.


We have great benefits including a flexible work environment, employee shares options, health and life insurance and more. To learn more about our benefits please visit https://www.paypalbenefits.com .

Who We Are:

Commitment to Diversity and Inclusion

PayPal provides equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, pregnancy, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law. In addition, PayPal will provide reasonable accommodations for qualified individuals with disabilities. If you are unable to submit an application because of incompatible assistive technology or a disability, please contact us at talentaccommodations@paypal.com .

Belonging at PayPal:

Our employees are central to advancing our mission, and we strive to create an environment where everyone can do their best work with a sense of purpose and belonging. Belonging at PayPal means creating a workplace with a sense of acceptance and security where all employees feel included and valued. We are proud to have a diverse workforce reflective of the merchants, consumers, and communities that we serve, and we continue to take tangible actions to cultivate inclusivity and belonging at PayPal.


Any general requests for consideration of your skills, please Join our Talent Community .


We know the confidence gap and imposter syndrome can get in the way of meeting spectacular candidates. Please don't hesitate to apply.