Must have 5+ years of core dialer operations experience with major dialer systems -- Genesys, Avaya, Aspect, Ameyo
Must have handled outbound volumes >150 agents
Must have hands-on experience in outbound campaign creation, list uploads, pacing changes, and real-time monitoring.
Must understand routing/pacing optimization, retry logic, call attempts, ANI strategy, contact strategy, and compliance norms etc
Must be able to work with Ops and lead daily dialer execution independently
Job Type: Full-time
Pay: Up to ?800,000.00 per year
Benefits:
Health insurance
Paid sick time
Paid time off
Application Question(s):
Which dialing modes (Predictive, Preview, Progressive) your have experience with? Please explain
Have you led daily dialer execution independently? Please explain
What's the outbound agents volumes you have handled?
We have an alternate Saturdays working. Are you comfortable to WFH on 1st and 4th Saturday?
Work Location: In person
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