Job Description

Join the digital revolution with ERBrains Business Solutions, where we're not just transforming businesses - we're shaping the future of digital innovation!

About us:

At ERBrains, we're all about driving business transformation and re-engineering processes to pave the way for tomorrow's digital landscape. Our expertise spans ERP Consulting, Implementation, and Managed Services, utilising cutting-edge platforms which includes ERP Consulting, Implementation and Managed Services using Microsoft Dynamics 365, Cloud Consulting, Microsoft Azure and Microsoft Dynamics 365. With a powerhouse team of over 120 professionals across ERBrains India, Dubai, UAE, and the USA, and over a decade of Microsoft Gold Competency in IT Service Management, we're primed to lead the charge into tomorrow's digital era!

Experience:

5+ years

Location:

Bangalore, Karnataka, India

Key Qualifications & Skills:

5+ years of hands-on experience in Microsoft Dynamics 365 CE/CRM implementation, customisation, and support. Strong expertise in

Model-Driven Apps, Canvas Apps, Power Pages

. Proficiency in

Plugins, Custom Workflows, Custom Actions, JavaScript, PCF Controls

. Experience in

Power Automate (flows, approvals, BPFs)

and

Copilot Studio

. Hands-on experience with

complex integrations

using APIs, Azure Logic Apps, middleware, or custom connectors. Strong knowledge of

On-Premises (IFD)

and

D365 Online environments

. Proficiency in

C#, ASP.NET, SQL Server, JavaScript, and OOP concepts

. Experience in

SSRS, FetchXML, and Power BI reporting

. Proficiency in

solution architecture, data migration, and performance optimisation

. Experience with

Azure DevOps pipelines

for CI/CD, ALM best practices, and automated deployments. Familiar with tools:

Azure DevOps, Postman, Swagger, Fiddler, Wireshark, SoapUI, TFS, GitHub, SVN, Jira, Confluence

. Proficiency with

Microsoft Visual Studio, XRM Toolbox, CRM REST Builder, Ribbon Workbench

. Experience with

Web API

and consuming third-party APIs using plugins and workflows. Expertise with

Plugin Registration Tool

for CRM customisation and deployment. Excellent communication and client-facing skills, including

international client engagement

. Microsoft Dynamics 365 and Power Platform certifications (preferred).

Key Responsibilities:

Solution Design & Development

Analyse client requirements and translate them into technical specifications. Configure and customise D365 CE applications (entities, forms, views, dashboards, roles). Develop and enhance solutions using

Plugins, Workflows, Custom Actions, JavaScript, and PCF Controls

. Build and optimise

Model-Driven Apps, Canvas Apps, and Power Pages

. Design reusable frameworks and components for faster delivery.

Integrations & Power Platform

Design and deliver

complex integrations

with external systems (APIs, Azure Logic Apps, middleware). Automate processes using

Power Automate

(flows, approvals, and BPFs). Build intelligent customer experiences using

Copilot Studio

and AI-driven capabilities. Consume third-party APIs via

plugins and workflows

, ensuring secure and reliable communication.

Data & Reporting

Design and optimise

data models, migrations, and cleansing activities

. Create advanced reports using

SSRS, FetchXML, and Power BI

. Ensure scalability, governance, and security of data across environments.

Deployment & DevOps

Manage

solution packaging, deployments, version control, and lifecycle management

. Implement

Azure DevOps pipelines

for CI/CD, ensuring automated builds, tests, and deployments. Utilise tools such as

Postman, Swagger, Fiddler, Wireshark, SoapUI, TFS, GitHub, and SVN

for testing, debugging, and version control. Follow ALM practices to maintain reliability and efficiency across environments. Support both

on-premises and cloud deployments

.

Client Engagement & Delivery

Conduct

workshops, requirement sessions, and demos

for client stakeholders. Support clients during

UAT (User Acceptance Testing)

and post-go-live phases. Provide

end-user and admin training

to maximise adoption. Act as a trusted advisor by recommending optimisations and enhancements.

Team Collaboration & Leadership

Collaborate with

functional consultants, architects, and project managers

for seamless delivery. Conduct

code reviews, mentor junior consultants, and enforce best practices

. Prepare and maintain documentation:

Technical Design Docs, Configuration Guides, Test Cases

. Actively participate in

Agile ceremonies

(sprint planning, scrums, retrospectives). Work with collaboration tools such as

Jira and Confluence

for agile delivery and documentation.

Support & Continuous Improvement

Provide post-implementation technical support, troubleshoot production issues, and optimize performance. Monitor system health, identify bottlenecks, and implement proactive fixes. Stay updated with new features in

Dynamics 365, Power Platform, and Azure ecosystem

to recommend upgrades. Leverage tools like

XRM Toolbox, CRM REST Builder, and Ribbon Workbench

to streamline administration and customization tasks.


If you're a proactive, results-driven professional passionate about delivering impactful solutions and exceptional customer experiences, we want to hear from you! Join ERBrains and be part of something meaningful.

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Please note: due to the high volume of inquiries, we may not be able to respond individually to every applicant. Rest assured, our team will make every effort to respond as promptly as possible.