Job Description

We are looking for a result-driven

D2C / Shopify Operations Executive

to manage and scale our direct-to-consumer business. The role focuses on

reducing RTO, improving conversions, protecting ROAS, and increasing realized revenue

through strong execution and daily monitoring.

Key Responsibilities

Manage end-to-end

Shopify store operations

Reduce

RTO through COD verification, WhatsApp confirmations & prepaid nudges

Handle

abandoned cart recovery

via WhatsApp, email & calls Manage performance marketing to

maintain ROAS ?4.5

Improve

conversion rate & AOV

using offers, bundles & upsells Manage customer queries on

WhatsApp, Instagram & website chat

Track daily metrics: orders, RTO, ROAS, prepaid %, revenue realized Ensure smooth order processing, returns & customer satisfaction Prepare

daily & weekly performance reports

KPIs (Performance-Linked)

RTO reduction Maintain ROAS Conversion rate improvement Abandoned cart recovery Prepaid order share AOV growth

Skills Required

Strong experience with

Shopify backend

Knowledge of

D2C funnels, COD management & RTO control

Hands-on with

WhatsApp commerce & cart recovery

Data-driven mindset with Excel / Google Sheets Customer handling & communication skills Ability to work with targets & incentives

Why Join Us

Fast-growing D2C brand Clear KPIs & transparent incentive structure High ownership & learning exposure Direct impact on revenue & profitability
Job Types: Full-time, Permanent

Pay: ₹40,000.00 - ₹80,000.00 per month

Application Question(s):

The monthly compensation for this role is ?40,000 - ?80,000, including fixed pay and KPI-linked performance incentives.
Are you comfortable with this salary range?

Are you comfortable with a KPI-linked variable salary?
Education:

Bachelor's (Preferred)
Experience:

Facebook Advertising: 1 year (Preferred) E-Commerce: 1 year (Preferred)
Work Location: Hybrid remote in New Delhi, Delhi