Job Description

W ABB pomagamy przemys?owi wyprzedza? konkurencj? - dzi?ki wi?kszej wydajno?ci i czystszym procesom. Post?p jest podstaw? - dla Ciebie, Twojego zespo?u i ca?ego ?wiata. Jako ?wiatowy lider rynku zapewnimy Ci wszystko, czego potrzebujesz, aby osi?gn?? sukces. Nie zawsze b?dzie to ?atwe, poniewa? rozwoj wymaga determinacji. Jednak w ABB nigdy nie b?dziesz dzia?a? w pojedynk?. Kieruj tym, co nap?dza ?wiat.


This Position reports to:


IS D2C Low Severity Incident Management Lead

Your role and responsibilities (Mandatory)

In this role, you will have the opportunity to support the organization's vision and strategic direction. Each day, you will define, manage, and monitor processes to meet requirements for Information Systems (IS) services by planning, measuring, and improving all aspects of IS services. You will also showcase your expertise by being a key resource, a definitive source of knowledge processes, to contribute to enhancing organizational effectiveness.



The work model for the role is:

remote

This role is contributing to the IS Incident Management



You will be mainly accountable for:

Describing and defining IT processes/services including relationships, dependencies, and business value, and regularly maintaining all service-related information within the service management tool. Ensuring proper IS Incident lifecycle with active coordination and leadership in case of process deviation or lack of ownership. Applying and executing the relevant measurement and reporting management practice to enable planning, controlling, reviewing, and auditing services to meet agreed Key Performance Indicator targets. Preparing and maintaining process documentation for the system services and advising on the correct and effective use of the services. Providing consultation, advice, and supporting the installation of IS services, or the change of existing IS services.


You will join a talented team, where you will be able to thrive.

Qualifications for the role (Mandatory)

You are highly skilled in working with ServiceNow and Incident Management based on ITIL framework You have 3 years of experience in IS Incident Management You are fluent in written and spoken English. You can communicate with business and IS stakeholders and engineering staff with ease. You are highly skilled in summarizing and processing details of technical investigations into structured action plans. You are passionate about IS systems and like to expand your knowledge about how they operate and interconnect You have extensive knowledge about ServiceNow reporting and dashboard creation

We value people from different backgrounds. Could this be your story? Apply today or visit www.abb.com to read more about us and learn about the impact of our solutions across the globe.

Fraud Warning:

Any genuine offer from ABB will always be preceded by a formal application and interview process.

We never ask for money from job applicants.


For current open positions you can visit our career website https://global.abb/group/en/careers and apply.


Please refer to detailed recruitment fraud caution notice using the link https://global.abb/group/en/careers/how-to-apply/fraud-warning.