Job Description

High level of skills in areas of Enterprise Network Services and Solutions and managing large globally distributed clients
- Handled multi-vendor / platform technologies and supporting vast network devices in a distributed environment
- Experience in Pre-sales of Traded Products, Service offerings etc.,
- Must have implemented medium to large scale projects like SD WAN or SDN, LAN / WAN multi branch / locations etc.,
- Someone who follows up and brings things to order with constructing process flow. Also, building a 30/60/90 days plans in beginning and executes it
- Strong communication skills and documentation proficiency
- In-depth hands-on experience in handling 24- 7 operations in MSP/ ISP/ IDC/ NOC/ outsourcing and shared services environment
- Handled all areas of operations/ delivery including incident, problem and change management as per ITIL framework
- Good exposure in the ticketing system, triage and escalation of items according to the severity
- Liaise with the technical teams to ensure all procedures, training, checklists, workarounds, etc. remain complete and relevant
- Document and maintain a lesson-learned database and ensure a constant culture of improvement
- Tuning automated systems to have useful alerts, to include writing new checks and adjusting thresholds
- Working with the team members to accomplish all the work duties including training procedures and fundamentals
- Review the need for resources and skills within the team and plan for skill development programs
- Plan and manage the monthly/quarterly MIS Reports to customers.
- Capacity planning, proactive cost optimization / resource optimization experience.
- Maintain, develop and follow a process, policies and procedures as per the guidelines
- Efficient in Reporting on several work aspects including client calls, Emails, Ticketing, and Smart sheets
- Transition support including Knowledge transfer, provisioning, and implementation of new accounts into the shared environment
- Strong communication and stakeholder management skills.

Requirements
- Minimum 12-15 years of experience in operations management
- Strong troubleshooting skills in network-related issues (Node/Link Down, Latency, Packet Drops, and Bandwidth)
- Profound knowledge of WAF, Firewalls, SDN / LAN/WAN Switching & Routing protocols & commands
- Good knowledge of Wireless Controllers, Access points, Nano Stations

Skills Required