Job Description

About Freightcom

Founded in 2010, Freightcom started with a Simple Vision: to create a solution that centralizes & simplifies the shipping process for small-and-medium sized Canadian businesses without compromising on speed, convenience, and cost-effectiveness.

In that time, we've grown to become the leading shipping solution in Canada, expanding our operations worldwide.

We are growing again! Freightcom is looking for highly motivated individual who are ready to start or further their career in the logistics/shipping industry. We have great compensation programs and lots of room to grow.

We are seeking a skilled Full Stack Developer with expertise in Java and Angular to join our dynamic development team. As a Full Stack Developer, you will be responsible for designing, implementing, and maintaining scalable and innovative web applications. You will work collaboratively with cross-functional teams to deliver high-quality solutions that meet both business and user requirements.

Responsibilities

Cybersecurity:

Apply encryption protocols, and manage keys to ensure security of data is maintained while at rest and in transit; Monitor access and credentials for information and systems; Install, test and operate security software and tools such as anti-virus and automated threat detection/prevent systems to ensure security measures are in place and working as intended; Monitor for cyber attacks, intrusions and unusual, unauthorised or illegal activity; Plan and carry out security measures in response to cybersecurity events and incidents in accordance with an organization's incident response plan to protect information, data and systems; Document computer security and emergency measures policies, procedures, and tests;

Team Leadership:

Lead and manage a team of infrastructure support professionals; Provide guidance, mentorship, and support to team members; Foster a collaborative and customer-focused team culture; Play a crucial role in maintaining the operational health of an organization's IT infrastructure;

Incident Management:

Oversee/Handle the resolution of incidents related to the IT infrastructure; Coordinate with other support teams and departments to address and resolve issues promptly; Implement and improve incident management processes;

Service Desk Management:

Manage the service desk or helpdesk function to handle internal teams requests and issues; Ensure timely and efficient response to inquiries; Monitor and report on service desk performance metrics;

Problem Management:

Lead efforts to identify and address the root causes of recurring issues; Implement preventive measures to minimize future incidents; Collaborate with other teams to implement long-term solutions;

Change Management:

Oversee the implementation of changes to the IT infrastructure; Ensure that changes are properly documented, tested, and communicated; Minimize the impact of changes on ongoing operations;

Business/AppDev user Support and Training:

Provide user support for infrastructure-related issues; Develop and deliver training programs to enhance user skills and awareness; Create and maintain user documentation and knowledge base articles;

Infrastructure Monitoring:

Implement and manage infrastructure monitoring tools; Monitor the performance and availability of critical systems and services; Respond to alerts and proactively address potential issues;

Collaboration with Other Teams:

Collaborate with infrastructure engineering, DevOps, security, and other IT team members; Communicate effectively with cross-functional teams to address complex issues; Participate in cross-functional projects and initiatives;

Documentation:

Create and maintain documentation for support procedures, troubleshooting guides, and user manuals; Ensure that documentation is up-to-date and accessible to the support team; Train team members on the use of documentation and best practices;

Vendor Management:

Collaborate with vendors to resolve technical issues and escalations; Manage relationships with external support providers; Evaluate and recommend new vendors or tools to enhance support capabilities;

Continuous Improvement:

Identify opportunities for process improvement within the support team; Implement best practices to enhance efficiency and effectiveness; Foster a culture of continuous learning and development within the team;

Communication:

Provide regular updates on the status of ongoing support activities to the VP-Engineering & Tech; Address concerns and provide solutions in a clear and concise manner;

Troubleshooting and Support:

Provide expertise in resolving complex infrastructure issues; Collaborate with support teams to address incidents and outages promptly; Establish and maintain documentation for troubleshooting procedures; Ensuring that end-users receive efficient and effective support while contributing to the overall stability and reliability of the technology environment;

Automation and Self Enhancement:

Automate repetitive tasks/processes to improve teams efficiency; Plan for future growth and scalability of the infrastructure; Stay updated on emerging technologies and trends in infrastructure management;

Key Performance Indicators:

Meet or exceed any key performance metrics set by your supervisor from time to time; and

Other Tasks:

Perform other duties as assigned by the Company periodically;

Educational Qualification:

Bachelor's degree in computer science or related field

CEH (Certified Ethical Hacker) is a

must.

CISSP (Certified Information Systems Security Professional) is a

must.

GCIH ( GIAC Certified Incident Handler) is preferred.

Job Types: Contractual

Job Types: Full-time, Permanent

Pay: ?1,500,000.00 - ?2,000,000.00 per year

Application Question(s):

MANDATORY: Will you be able to work between 4 PM to 12:30 AM (IST)? MANDATORY: Have you worked in a similar time zone before, and how did you manage your work-life balance during those hours? MANDATORY: Are you ok to work as an Independent contractor? (An independent contractor is a self-employed person or entity contracted to perform work for--or provide services to--another entity as a non-employee.) MANDATORY: Can you describe a cybersecurity challenge you've faced and how you resolved it? MANDATORY : How do you communicate security risks to non-technical stakeholders?
Experience:

* Cybersecurity: 5 years (Required)