Job Description

Who We Are
At Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl
We are always moving forward - always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.
The Role
Your Future at Kyndryl
Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won't find anywhere else, including hands-on experience, learning opportunities, and the chance to certify in all four major platforms. Whether you want to broaden your knowledge base or narrow your scope and specialize in a specific sector, you can find your opportunity here.
Who You Are
You're good at what you do and possess the required experience to prove it. However, equally as important - you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused - someone who prioritizes customer success in their work. And finally, you're open and borderless - naturally inclusive in how you work with others.
Job Qualification :
Having Experience 4 yrs to 7 yrs

• Manage capacity management
• Software update of PCE and VENs
• Manage life cycle of the product (end of support, compatibility...)
• Manage safety rules for GTS flows
• Reporting
• Reviews / control of the rules implemented by the business
• Respond to an audit request
• Managing support (L1, L2, L3 requests, incidents and changes), administration and engineering of Trend Micro Deep Security solution
• Analysis of console alerts
• Error message analysis on the DSM console
• Activating/deactivating specific rules
• Ensure service quality, customer relations, service strategy, implementation of new functionalities
• Onboarding new applications and new customers with Start-up assistance and Validation of the adequacy of the solution
• Monitoring and analysis of PCE alerts on the console
• Monitoring VENs
• Ensure continuity and recovery of the IT PCE service
• Ensure support tasks
• Helping with Trouble shooting/alerts, malfunctions and support for the use of the solution/ end users
• Maintain documentation
• Manage capacity management
• Software update of PCE and VENs
• Manage life cycle of the product (end of support, compatibility...)
• Manage safety rules for GTS flows
• Reporting
• Reviews/control of the rules implemented by the business
• Respond to an audit request
• Managing support (L1, L2, L3 requests, incidents and changes), administration and engineering of Trend Micro Deep Security solution
• Analysis of console alerts
• Error message analysis on the DSM console
• Activating/deactivating specific rules
• Ensure production and development platforms stability and performances.
• Follow licenses (per server)
• Guaranty service availability (24/7), including monitoring, management of disaster recovery plan, infra weekends planned operations and on call.
• An experience on Illumio's solution would be a plus.
• Experience on UNIX/Linux systems is mandatory.

Being You
Diversity is a whole lot more than what we look like or where we come from, it's how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But we're not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you - and everyone next to you - the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. That's the Kyndryl Way.
What You Can Expect
With state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter - wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.
Get Referred!
If you know someone that works at Kyndryl, when asked 'How Did You Hear About Us' during the application process, select 'Employee Referral' and enter your contact's Kyndryl email address.