Job Description

Job Title : Cyber Hardening - Team Lead (CMDB) Location : Pune, Bangalore Experience : 8+ Years Skills : Cyber Hardening - Team Lead (CMDB) : As a ServiceNow ITOM Developer supporting CMDB you will be primarily creating new service maps/patterns and building/validating that related event management capabilities are working to support an automated service health dashboard Enhance ServiceNow (SN) event rules as necessary to ensure proper CMDB binding Interact with technical SMEs to get necessary environment information to support your service map and event work Enhance ServiceNow (SN) event rules as necessary to ensure proper CMDB binding Reflect impact assessment rules within service maps and validate with technical SMEs and stakeholders Participate in user acceptance testing of the resulting maps, impact rules, and event management work Promote your update sets and data across applicable SN environments Proactively maintain operational documentation and SOPs to reduce support risk & inefficiency Ability to communicate and implement ITOM/CMDB Knowledge of ITOM configuration capabilities and automation OOTB features e.g. web service integration tasks, APIs, workflow config. Ability to research and independently perform configuration, operation, or network connectivity of applications, operating systems, and network devices Exposure to protocols such as HTTP, TCP, SNMP, SOAP, and REST IT Operations experience in storage, network, and computing of enterprise environments Understand Credential less and Credential based Discovery Install, configure, and integrate software products from ServiceNow ITOM visibility with a focus on the discovery, service mapping, certification management, Service Graph Connectors, and Multisource CMDB Ability to prevent duplicate CI\'s with CI identifiers Adaptable to change and able to work independently and as part of a team. Strong problem analysis skills to include the use of mathematical concepts to validate results. Extend Horizontal Discovery with custom Infrastructure Patterns and Application Patterns Knowledge and ability to configure, manage and maintain MID servers Proficient in working with command line console for Service Mapping Ability to work with patterns between Environments for Service Mapping Proficient in configuring Identification Rules for Service Mapping Ability and knowledge in the Discovery of multi-tier services including advanced pattern configuration for Service Mapping.\'

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