to lead initiatives that enhance customer satisfaction, loyalty, and advocacy. This role involves understanding customer needs, analyzing feedback, coordinating across departments, and driving continuous improvement in the customer journey.
Bachelor's degree in Business, Marketing, Communications, or related field (MBA is a plus).
4+ years of experience in customer experience, customer success, or related roles.
Preferred Skills:
Certification in
CX, Design Thinking
, or
Lean Six Sigma
.
Experience working in
SaaS, retail, e-commerce
, or
B2B
industries.
Knowledge of
CRM systems
, customer segmentation, and personalization techniques.
Job Type: Full-time
Pay: ?25,000.00 - ?30,000.00 per month
Benefits:
Provident Fund
Work Location: In person
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