Monitor the compliance of Processes by the Role Holders and immediately escalate the GAP / Deviation to GM. Should also ensure that the understanding of the Processes is there with the role holders
Educate and train the Dealership sales team to implement action plans based on Intello CCCFs RCA to ensure customer centricity
Ensure timely follow-up and closure of Customer concerns
Ensure timely calling pre-sales and post-sales to capture customer feedback. Review the feedback and take necessary actions
Monitor the review of Cleanliness, Upkeep, and Maintenance of Showroom & Parking Premises, Customer Interface areas, and Display of POP (all posters & standee) and information boards (Daily Delivery Board, Offer Of the month, etc.) by the Admin's head
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